Operations Coordinator

Mission Underwriting Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading underwriting firm in Greater London is seeking an Operations Coordinator to oversee operational services for allocated MGAs. This role requires 5 years of experience in the insurance sector, preferably with client-facing capabilities and proficiency in Microsoft Excel. You will act as a key liaison between the MGA and third-party providers, ensuring smooth operations and compliance. Strong communication and project management skills are essential for success in this dynamic position.

Benefits

Equal opportunity employer

Inclusive environment

Qualifications

• 5 years of experience in the insurance industry preferred.
• Client facing experience is essential.
• Proficient in Microsoft Excel for reporting and analysis.

Responsibilities

• Oversee operation services for allocated MGA.
• Act as a liaison between MGA and third-party providers.
• Manage compliance and conduct regulatory checks.

Skills

Operations expertise

Client facing experience

Relationship building

Communication skills

Project management

Education

CII qualifications

Tools

Microsoft Excel

Policy Administration Systems

Job description

At Mission, we unite talented underwriters, smart infrastructure, and capital to launch and scale specialist MGAs. Our model gives brokers instant access to sharp, responsive underwriting teams who deliver tailored solutions without the red tape.

Role and Responsibilities

Reporting to وآ Operations Manager, the Operations Coordinator will be responsible for overseeing and ensuring the effective delivery of operation services for their assigned MGA. This role focuses on performance, quality, and continuous improvement, ensuring both internal and external stakeholders receive exceptional service.

Essential Functions

• Act as the Operations subject matter expert for your allocated MGA, providing guidance rouge, and hands‑on support across day‑to‑day operations.
• Serve as a key liaison between the MGA and third‑party service providers, ensuring smooth delivery of administrative and operational services.
• Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.
• Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.
• Review and maintain up‑to‑date process documentation to support accurate delivery by the outsourced team and internal stakeholders.
• Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.
• Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.
• Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.
• Manage task workflows to ensure alignment with service level agreements and deliverables.
• Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third‑party due diligence) and upholding internal controls.
• Contribute to onboarding new MGAs and defining service scopes.
• Assist with continuous process improvements and participate in the development of new operational services and systems.
• Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.

Preferred Technical skills

• Experience with policy administration systems (PAS)
• Familiarity with underwriting, claims, and renewal workflows
• AREA proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis.
• Comfortable with data entry, validation, and reconciliation to ensure operational accuracy.
• Experience in account reconciliation, cash allocation, and issuing statements.
• البريد Knowledge of sanctions screening and third‑party due diligence
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Experience

• 5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred
• Client facing experience is necessary
• CII qualifications desired but not necessary
• Excellent communication and collaboration skills required, to effectively work with a variety of business partners
• Ability to work dynamically between key stakeholder teams

Preferred Skills

• Relationship building/management
• Conceptual Thinking Capability
• Problem owner as well as resolver
• Team player
• Project management
• Communication and presentation skills

Additional Notes

Mission Underwriters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. You must live in the United Kingdom and(by_) be authorized to work in the United Kingdom without requirement of employment sponsorship/visa.