Operations Assistant

NHS; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community GP practice in Sheffield is seeking a motivated Operations Assistant to join their team. The role requires 15-24 hours per week, primarily on Mondays and Fridays, assisting with patient enquiries, booking appointments, and managing administrative tasks. Essential qualifications include O level/GCSE in English and Maths, and customer care experience is preferred. This position offers a pay rate of £12.21 per hour, with benefits including annual leave and enrollment in the NHS Pension Scheme.

Benefits

5 weeks of annual leave increasing by 1 day yearly

Automatic enrollment in NHS Pension Scheme

DBS check conducted

Qualifications

• Educated to O level/GCSE/CSE standard, including English and Maths.
• Customer care or administration qualification is desirable.
• Previous reception or customer care experience is essential.
• Experience in NHS/healthcare setting is desirable.

Responsibilities

• Answering telephone calls and assisting patient enquiries.
• Managing online total triage requests.
• Booking appointments and processing repeat prescriptions.
• Providing face‑to‑face support to patients.
• Processing prescriptions and coding electronic documents.

Skills

Organisational skills

Good communication skills

Time-management skills

Computer/IT skills

Telephone handling skills

Education

O level/GCSE/CSE standard including English and Maths

Customer Care or Administration qualification

Tools

Microsoft Office

System One knowledge

Microsoft Teams

Job description

Job Summary

Operations Assistant (15–24 hours per week) – Firth Park Surgery is seeking a motivated and friendly Operations assistant to join our supportive GP Practice team. The role requires availability all day on Monday and Friday, with flexibility for additional hours. As a busy training practice caring for over 10,500 patients, you will be part of a well‑structured team that includes GPs, nurses, healthcare assistants, ANPs and a dedicated administrative support team.

Key Responsibilities

• Answering telephone calls and assisting patient enquiries
• Managing online total triage requests
• Booking appointments and processing repeat prescriptions
• Providing face‑to‑face support to patients
• Processing prescriptions and coding electronic and paper documents
• Registering new patients and accurately recording amendments to patient records
• Completing administrative tasks, including monitoring and actioning surgery emails
• Organising filing systems, auditing scanned documents, and retrieving paperwork
• Maintaining and updating patient records and electronic data entry/data allocation
• Giving test results out to patients as authorised by the doctor
• Taking messages and passing on information via tasks, notifications or telephone
• Scanning documents and electronic post into patient records
• Arranging transport for patients where appropriate
• Attending regular practice meetings, training and participating in all essential training
• Providing clerical assistance such as word/data processing, filing, photocopying and scanning of hospital/medical letters
• Dealing with confidential waste and clinical waste where appropriate
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter
• Dealing with Health Visitor requests
• Chaperoning for clinical staff
• Undertaking any other additional duties as requested by the Partners or the Practice Manager

About Us

Firth Park Surgery is an inner‑city practice serving the communities of the S4 & S5 areas. Our mission is to offer high‑quality, equitable, sustainable, community‑based healthcare. We care for around 10,500 patients with support from an interpreter team and bilingual staff.

Benefits

Annual leave starts at 5 weeks and increases by 1 day per year up to 6 weeks. All new staff are automatically enrolled in the NHS Pension Scheme. A DBS check will be conducted. The role does not offer visa sponsorship.

Employment Details

• Pay: £12.21 per hour
• Contract: Permanent
• Working pattern: Part‑time, 15–24 hours per week
• Location: 400 Firth Park Road, Firth Park, Sheffield, South Yorkshire, S5 6HH
• Closing date: Sunday 11 January 2026
• Interviews: Friday 16 January

Qualifications

• Essential – Educated to O level/GCSE/CSE standard of education including English and Maths
• Desirable – Customer Care or Administration qualification or equivalent

Experience

• Essential – Previous reception or customer care experience
• Desirable – Previous experience in NHS/healthcare setting

Person Specification

• Organisational skills
• Good communication skills (oral and written)
• Time‑management skills
• Good telephone handling skills
• Ability to work calmly under pressure
• Computer/IT skills, including Microsoft Office
• High level of confidentiality
• Teamwork
• Self‑motivated and reliable
• Smart appearance
• Ability to work independently
• Personable, caring, polite and patient
• Flexible approach to cover at short notice
• Willingness to acquire new skills
• Ability to follow practice standards and operating procedures
• Desirable – System One knowledge/use
• Desirable – Basic IT skills, Microsoft Teams

Disclosure and Barring Service Check

Applicants will be required to undergo a Disclosure and Barring Service check. The role falls under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

• Employer: Firth Park Surgery
• Address: 400 Firth Park Road, Firth Park, Sheffield, South Yorkshire, S5 6HH
• Website: https://www.firthparksurgery.co.uk/