Operations Apprentice Belfast

DHL Germany; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading international logistics provider seeks an Operations Apprentice in Belfast. This role focuses on customer service management and freight logistics, with a clear pathway to a permanent position. Successful candidates will require 5 GCSE passes including English, Maths, and ICT. The apprenticeship lasts for 24 months and provides competitive salaries alongside regular increases and additional employee benefits.

Benefits

Competitive salary with incremental increases

Potential for permanent position

Employee benefits

Qualifications

• Strong communication skills to engage customers effectively.
• Ability to work in a fast-paced environment.
• Understanding of compliance requirements.

Responsibilities

• Build and maintain relationships with customers.
• Adhere to compliance procedures.
• Manage freight movement across various platforms.

Skills

Customer relationship management

Customs Compliance

Freight planning and coordination

Education

5 x GCSE passes including English, Maths, and ICT

Job description

Overview

Operations Apprentice – Belfast

As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World.

Responsibilities

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on freight planning and coordination
• Liaise with DGF Transport & Warehouse teams on freight planning and coordination
• Liaise with overseas offices on planning and coordination
• Maintain mandatory KPI’s through the Company's Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required

Skills, Experience & Educational Qualifications

• of 5 x GCSE passes including English, Maths and ICT preferred

What do we offer?

The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.

Apprenticeship Qualifications

Upon successful completion of the Apprenticeship, at the end of the FTC, Apprentices will gain the following qualification:

• Customer Service Level 2