Operations Apprentice

Voltix Services Ltd; Haywards Heath; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading facilities maintenance company in the UK is offering an Operations Apprentice position, providing hands-on experience in business operations. This role supports scheduling, client communication, and system management. Ideal candidates will have strong communication skills and at least 5 GCSEs including English and Maths. The apprenticeship leads to a nationally recognised qualification along with various benefits, including paid holidays and career progression opportunities.

Benefits

31 days paid holiday

Fun supportive culture

Mentorship & support

Career progression opportunities

Qualifications

• 5 GCSEs (or equivalent) including English and Maths at Grade 4 / C or above.
• Strong communication skills – both written and verbal.
• Good organisational abilities and attention to detail.

Responsibilities

• Support operations team in scheduling and dispatching maintenance engineers.
• Handle client queries and ensure excellent service delivery.
• Assist with operational reports and KPI tracking.

Skills

Strong communication skills

Good organisational abilities

Attention to detail

Team player

Positive can-do attitude

Education

5 GCSEs including English and Maths at Grade 4 / C or above

Job description

Voltix Services is a leading facilities maintenance company providing complete maintenance and facilities management solutions for commercial buildings across the South of England. Since our founding in 2012 we’ve built a reputation for exceptional service delivery, innovative technology integration and putting our clients best interests at the core of everything we do.

We’re not your typical maintenance company – we’re tech‑driven, forward‑thinking and committed to doing things differently in an industry ready for innovation.

The Opportunity

Are you looking to kickstart your career in a dynamic fast‑growing company? We’re offering an exciting Operations Apprentice position that will give you hands‑on experience across multiple aspects of our business operations.

This isn’t just about making tea and filing paperwork. You’ll be a valued member of our operations team learning the inner workings of a successful facilities maintenance business while gaining a recognised qualification.

What You’ll Be Doing

• Coordinate Work Orders: Support our operations team in scheduling and dispatching maintenance engineers across multiple client sites
• Client Communication: Handle client queries, provide updates and ensure excellent service delivery
• System Management: Learn to use our cutting‑edge CRM and job management systems including IoT monitoring technology
• Reporting & Analysis: Assist with operational reports, KPI tracking and performance analysis
• Compliance Support: Help maintain health & safety documentation, engineer certifications and regulatory compliance
• Project Coordination: Support the planning and execution of planned maintenance programmes
• Supplier Liaison: Communicate with suppliers and subcontractors when required
• Process Improvement: Contribute ideas to improve operational efficiency
• Team Support: Work alongside experienced operations professionals who will mentor and develop your skills

Your Learning Journey

You’ll be enrolled in a Business Administration Level 3 Apprenticeship (or similar operations‑focused qualification) which includes:

• Day release or block release for college/training
• On‑the‑job training and mentorship from our experienced team
• Regular reviews and skills development sessions
• A nationally recognised qualification upon completion

What We’re Looking For

• 5 GCSEs (or equivalent) including English and Maths at Grade 4 / C or above
• Strong communication skills – both written and verbal
• Good organisational abilities and attention to detail
• Comfortable using computers and eager to learn new software systems
• Positive can‑do attitude and willingness to learn
• Team player who enjoys collaborating with others
• Interest in how businesses operate and desire to understand the bigger picture
• Reliable, punctual and professional approach to work

Essential

• 5 GCSEs (or equivalent) including English and Maths at Grade 4 / C or above
• Strong communication skills – both written and verbal
• Good organisational abilities and attention to detail
• Comfortable using computers and eager to learn new software systems
• Positive can‑do attitude and willingness to learn
• Team player who enjoys collaborating with others
• Interest in how businesses operate and desire to understand the bigger picture
• Reliable, punctual and professional approach to work

What Makes a Great Apprentice at Voltix

• Curiosity – You ask questions and want to understand why things work the way they do
• Initiative – You don’t wait to be told what to do; you look for ways to contribute
• Resilience – You see challenges as learning opportunities
• Adaptability – No two days are the same and you’re excited by variety
• Professionalism – You understand the importance of representing the company well

What We Offer

Career Foundation: This isn’t just an apprenticeship – it’s the foundation of a genuine career. Many of our team members started in entry‑level roles and have progressed significantly.

Real Responsibility: You’ll be doing meaningful work from day one, not just observing from the sidelines.

Mentorship & Support: Work alongside experienced professionals who are genuinely invested in your development.

Qualification: Gain a nationally recognised Level 3 qualification while earning.

Great Benefits

• 31 days paid holiday (including bank holidays) – unheard of for most apprenticeships!
• Fun supportive culture where you’ll be valued as part of the team
• Modern office environment with the latest technology
• Career progression opportunities in a rapidly growing company
• Regular team events and celebrations
• Exposure to cutting‑edge technology including IoT and smart building systems

Key Skills

Anti Money Laundering, Healthcare Attorney, Desktop Support, Data Entry Operation, Home Care, Adobe Photoshop

Employment Type: Full Time

Experience: years

Vacancy: 1