Operations And Service Coordinator

Cameo Consultancy; Hanwell; On-site; GBP 28,000 - 38,000; Full time

Job summary

A family-owned business in the technical sector in Hanwell is seeking an Operations & Service Coordinator to manage systems and support a range of business-critical activities. The role offers a salary of £28,000 to £38,000 depending on experience and includes various responsibilities such as invoicing, tracking training requirements, and customer communication. This full-time position values organisational skills and teamwork within a supportive environment.

Benefits

Salary of between £28,000 and £38,000

Office based

Training and support with software packages

Collaborative team environment

Qualifications

• Organised and proactive individual.
• Ability to handle multiple tasks efficiently.
• Experience in a dynamic service environment necessary.

Responsibilities

• Maintain and manage the Joblogic system.
• Handle invoicing for smaller call-outs and services.
• Track employee training requirements.
• Respond to direct customer requests.

Skills

Sage 50 accounts

AutoCAD

Strong organisational and multitasking skills

Experience with job management systems (Joblogic preferred)

Excellent communication and customer service abilities

Proficiency with spreadsheets and reporting

Willingness to adapt and take on varied responsibilities

Proficient in Microsoft Office

Job description

Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury. The role is full time and permanent based onsite with a salary of between £28,000 and £38,000 DOE. You'll be working for a highly successful family owned business who work within the air conditioning and electrical sector.

Key Responsibilities

• Maintain and manage our Joblogic system, including:
  • Logging quotes and jobs
  • Converting quotes to jobs and allocating them
  • Updating job statuses and references as work progresses
  • Monitoring upcoming service due dates
• Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more
• Generate, compile, and send service reports from Joblogic customer management software
• Handle invoicing, particularly for smaller call-outs and services
• Monitor and update vehicle information on Fleet Smart
• Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible
• Track employee training requirements and update the training matrix
• Support as needed with:
  • On-site quoting (primarily domestic installations)
  • Tablet maintenance
  • Office-based quoting and base quote sheet preparation
  • Lighting and A/C designs
  • RAMS (Risk Assessment and Method Statements)
  • Material ordering
  • Month-end CIS submissions to subcontractors
  • Delivery and unit sorting
  • Prepping materials for jobs
  • Any other tasks as requested by management

Key Skills Preferred for the Operations & Service Coordinator

• Sage 50 accounts
• AutoCAD
• Strong organisational and multitasking skills
• Experience with job management systems (Joblogic preferred)
• Excellent communication and customer service abilities
• Proficiency with spreadsheets and reporting
• Willingness to adapt and take on varied responsibilities
• Proficient in Microsoft Office

Why Join Them?

You'll be part of a supportive team, working in a role that's essential to their operational success. If you thrive in a fast-paced environment and enjoy variety in your workday, we'd love to hear from you!

What's in it for you?

• Salary of between £28,000 and £38,000 DOE
• Office based
• 8.00 am to 5.00 pm Mon - Fri with 30 min lunch break
• Training and support with the above software packages where required
• Working as part of a small, collaborative team