Operations and Programme Support Executive

DRINKAWARE TRUST; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A UK charity focused on reducing alcohol harm is seeking an Operations and Programme Support Executive. In this role, you will provide essential support to the Operations and Programmes team, handling customer inquiries, coordinating logistics, and assisting with digital products. Ideal candidates will have strong customer service skills and organizational abilities. Benefits include hybrid working, 30 days annual leave, and health cover. If you’re passionate about making a difference, we'd love to hear from you.

Benefits

Hybrid Working (two days a week in the office)

30 days annual leave (plus Bank Holidays)

Bupa health cover

Matched company pension scheme

Life assurance cover

Wellbeing and learning grants

Perks and discounts platform

Qualifications

• Strong customer service skills and a proactive approach to problem-solving.
• Excellent organisational abilities and attention to detail.
• Confidence working with digital tools and collaborating with external partners.
• Clear communication skills and a team-focused mindset.
• Experience in financial administration or e-commerce support is a bonus.

Responsibilities

• Providing responsive, professional support to customers and stakeholders.
• Coordinating project administration and logistics for key initiatives.
• Assisting with digital product support and external agencies.
• Collecting and reporting feedback for continuous improvement.
• Offering general administrative support, including scheduling and invoicing.

Skills

Customer service skills

Organisational abilities

Problem-solving approach

Communication skills

Confidence with digital tools

Job description

As our Operations and Programme Support Executive, you'll play a vital role in keeping our Operations and Programmes team running smoothly. From managing enquiries to supporting projects and events, your contribution will help us deliver our mission effectively and inclusively.

Responsibilities

• Providing responsive, professional support to customers and stakeholders.
• Coordinating project administration and logistics for key initiatives.
• Assisting with digital product support, including app-related queries and liaising with external agencies.
• Collecting and reporting feedback to help us continuously improve.
• Offering general administrative support, from scheduling meetings to processing invoices.

Qualifications

• Strong customer service skills and a proactive approach to problem‑solving.
• Excellent organisational abilities and attention to detail.
• Confidence working with digital tools and collaborating with external partners.
• Clear communication skills and a team‑focused mindset.
• Experience in financial administration or e‑commerce support is a bonus, but not essential.

We welcome applications from people of all backgrounds and experiences. If you meet most of the criteria and are excited about the role, we encourage you to apply.

About Drinkaware

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on‑and off‑trade retailers, but acts entirely independently. If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.

Benefits

• Hybrid Working (two days a week in the office)
• 30 days annual leave (plus Bank Holidays)
• Bupa health cover
• Matched company pension scheme
• Life assurance cover
• Wellbeing and learning grants
• Perks and discounts platform