Operations Administrator - Flexible Working & Customer Focus

Bromford; Snapes Green; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus £500/year for private/pp

27 days annual leave + bank holidays

Pension employer contributions up to ?

Life assurance & wellbeing

Retail discounts

Flexible working options

Job summary

Bromford is seeking an organised Operations Administrator to join the Operations Support Team on a 6-month secondment. You will provide comprehensive administrative support, acting as a central point for enquiries and coordinating requests to ensure efficient, professional handling.

You’ll be the first contact for emails, CE cases, and calls, supporting pest control and works orders, maintaining trackers, and collaborating with Customer Service and Neighbourhood teams to keep customers informed

Qualifications

• Proven experience in a similar administrative or support role.
• Knowledge of pest control and fly tipping processes (desirable).
• Strong IT skills, including data and spreadsheets.
• Flexible and reliable approach to work.

Responsibilities

• Act as the first point of contact for team emails, CE cases, notifications, and calls.
• Raise CE cases and works orders for contractors relating to pest control and fly tipping.
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date.
• Liaise with contractors to monitor progress and ensure timely resolution of cases.
• Work closely with Customer Service Teams and Neighbourhood Coaches to provide updates and respond to queries.
• Support the Customer Solutions team with complaints, ensuring commitments are met and information is shared effectively.
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery.
• Focus on delivering high levels of customer satisfaction and effective problem resolution.
• Build strong working relationships and promote cross-team collaboration.
• Comply with Health & Safety regulations at all times.
• Live and promote the Values of Bromford Flagship LiveWest in everything you do.
• Identify opportunities for continuous improvement and share best practice.

Skills

Organised

Customer-focused

Data handling

Spreadsheet skills

Flexible working

Pest control knowledge (desirable)

Tools

IT skills

Job description

Bromford is seeking an organised Operations Administrator to join the Operations Support Team on a 6-month secondment. You will provide comprehensive administrative support, acting as a central point for enquiries and coordinating requests to ensure efficient, professional handling.

You’ll be the first contact for emails, CE cases, and calls, supporting pest control and works orders, maintaining trackers, and collaborating with Customer Service and Neighbourhood teams to keep customers informed