Maintenance Administrator: Scheduling, Helpdesk & Customer Coordination

Bagnall & Morris (Waste Services) Ltd; Liverpool City Region; On-site; GBP 23,000 - 29,000; Full time

Job summary

Bagnall & Morris (Waste Services) Ltd is seeking a highly organised Maintenance Administrator to support day-to-day coordination of our equipment maintenance operation in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from initial request through to completion.

The role requires accurate records management, processing quotations and invoices, and providing admin support during customer mobilisations.

Qualifications

• Strong organisational skills and accuracy in data handling.
• Experience coordinating maintenance or service desk activities.
• Excellent communication with customers, engineers and suppliers.

Responsibilities

• Plan and monitor maintenance schedules for equipment.
• Schedule work for internal engineers and external subcontractors.
• Monitor helpdesk and respond to maintenance and breakdown requests.
• Liaise with customers on planned maintenance, repairs and outstanding work.
• Progress-chase engineers until issues are resolved.
• Keep customers updated throughout maintenance and repair processes.
• Maintain records of inspections, servicing and maintenance activity.
• Update internal systems accurately (e.g., AMCS).
• Raise and process customer and supplier purchase orders.
• Process invoices and manage accounts with customers and suppliers.

Job description

Bagnall & Morris (Waste Services) Ltd is seeking a highly organised Maintenance Administrator to support day-to-day coordination of our equipment maintenance operation in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from initial request through to completion.

The role requires accurate records management, processing quotations and invoices, and providing admin support during customer mobilisations.