Operations Administrator - 6-Month Secondment | Hybrid

Bfl Places; Wolverhampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Annual performance bonus

Pension employer contributions up to

Life assurance & wellbeing support

Job summary

Bromford Flagship LiveWest is seeking an organised and proactive Operations Administrator to join the Operations Support Team on a 6-month fixed term contract. You will be the central point of contact for inquiries, raise contractor requests, and manage data to support timely service delivery.

You will work closely with Customer Service Teams and Neighbourhood Coaches to ensure high customer satisfaction, with flexible/hybrid working options and a competitive benefits package including pension

Qualifications

• Proven experience in a similar administrative or support role.
• Knowledge of pest control and fly tipping processes (desirable).
• Strong IT skills, including experience with data and spreadsheets.
• A flexible and reliable approach to work.

Responsibilities

• Act as the first point of contact for team emails, CE cases, notifications, and calls
• Raise CE cases and works orders for contractors relating to pest control and fly tipping
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date
• Liaise with contractors to monitor progress and ensure timely resolution of cases
• Support the Customer Solutions team with complaints, ensuring commitments are met
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery

Skills

Organised

Proactive

IT skills

Spreadsheets

Tools

Spreadsheets

Job description

Bromford Flagship LiveWest is seeking an organised and proactive Operations Administrator to join the Operations Support Team on a 6-month fixed term contract. You will be the central point of contact for inquiries, raise contractor requests, and manage data to support timely service delivery.

You will work closely with Customer Service Teams and Neighbourhood Coaches to ensure high customer satisfaction, with flexible/hybrid working options and a competitive benefits package including pension