Operations Administrator

Confidential; Dartford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Confidential in North Kent is seeking an Operations Administrator to support a busy Building Services team.

This permanent, full-time role involves managing work orders, diaries, resident and client calls, and producing RAMS, organising isolations, and running KPI reports. The post requires strong admin and scheduling skills and a customer-focused approach.

Excellent organisational abilities and the capacity to work effectively in a team are essential for success in this varied role.

Qualifications

• Strong administrative background, ideally within a repairs and maintenance setting.
• Proven experience in scheduling and coordinating workloads.
• Confident in independently resolving issues as they arise.
• A thick skin, with an awareness of the challenges in dealing with vulnerable people.
• Super organised with the ability to pre-empt any scheduling issues.
• Good knowledge of local geography.
• A meticulous attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Able to work collaboratively in a team yet use initiative.

Responsibilities

• Raising and assigning work orders.
• Managing diaries, scheduling emergencies and booking work in.
• Dealing with inbound and outbound calls from residents and the clients.
• Liaising with site contacts.
• Producing RAMS.
• Organising isolations for relevant works.
• Handling Invoicing tasks
• Running KPI reports.

Skills

Administrative

Scheduling

Invoicing

RAMS

KPI reports

Diary management

Customer service

Teamwork

Communication

Vulnerability awareness

Job description

Operations Administrator

North Kent

Monday to Friday 8:.00pm(1hr lunch)

Permanent - full time role

A fantastic opportunity for an Operations Administrator has arisen for someone to join a well-established company, who operate within the Building Services sector. This role is super varied so if you are organised, love being busy and have a willingness to learn then carry on reading!

Duties for this busy Operations Administrator role include:

• Raising and assigning work orders.
• Managing diaries, scheduling emergencies and booking work in.
• Dealing with inbound and outbound calls from residents and the clients.
• Liaising with site contacts.
• Producing RAMS.
• Organising isolations for relevant works.
• Handling Invoicing tasks
• Running KPI reports.

To be successful for this role, you must have/be:

• Strong administrative background, ideally within a repairs and maintenance setting.
• Proven experience in scheduling and coordinating workloads.
• Confident in independently resolving issues as they arise.
• A thick skin, with an awareness of the challenges in dealing with vulnerable people.
• Super organised with the ability to pre-empt any scheduling issues.
• Good knowledge of local geography.
• A meticulous attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Able to work collaboratively in a team yet use initiative.

As an Operations Administrator for this role, you will benefit from great training and development opportunities with a view to progress!