Operations Administrator

Bfl Places; Wolverhampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Annual performance bonus

Pension employer contributions up to

Life assurance & wellbeing support

Job summary

Bromford Flagship LiveWest is seeking an organised and proactive Operations Administrator to join the Operations Support Team on a 6-month fixed term contract. You will be the central point of contact for inquiries, raise contractor requests, and manage data to support timely service delivery.

You will work closely with Customer Service Teams and Neighbourhood Coaches to ensure high customer satisfaction, with flexible/hybrid working options and a competitive benefits package including pension

Qualifications

• Proven experience in a similar administrative or support role.
• Knowledge of pest control and fly tipping processes (desirable).
• Strong IT skills, including experience with data and spreadsheets.
• A flexible and reliable approach to work.

Responsibilities

• Act as the first point of contact for team emails, CE cases, notifications, and calls
• Raise CE cases and works orders for contractors relating to pest control and fly tipping
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date
• Liaise with contractors to monitor progress and ensure timely resolution of cases
• Support the Customer Solutions team with complaints, ensuring commitments are met
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery

Skills

Organised

Proactive

IT skills

Spreadsheets

Tools

Spreadsheets

Job description

This is a Secondment , Full Time vacancy.

At Bromford Flagship LiveWest, our purpose is simple: to invest in homes and relationships so people can thrive. We believe every customer has a fundamental right to a home that is safe, secure, and warm—and we never compromise on delivering homes that meet and exceed these standards.

As a place-based affordable housing provider, we support almost 300,000 customers across the South West, Central, and East of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

We’re looking for an organised and proactive Operations Administrator to join our Operations Support Team on a 6-month fixed term contract opportunity.

You’ll provide comprehensive administrative support, acting as a central point of contact for incoming enquiries. This is a fast-paced and varied role where you’ll coordinate, direct, and track requests to ensure they are managed efficiently and professionally. You’ll often be the first point of contact for emails, CE cases, and telephone enquiries, helping to deliver a seamless customer experience.

What You’ll Get:

• £27,976 per year with annual review
• Annual performance bonus
• 27 days annual leave + bank holidays, with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Flexible working options available

What You’ll Be Doing:

• Act as the first point of contact for team emails, CE cases, notifications, and calls
• Raise CE cases and works orders for contractors relating to pest control and fly tipping
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date
• Liaise with contractors to monitor progress and ensure timely resolution of cases
• Work closely with Customer Service Teams and Neighbourhood Coaches to provide updates and respond to queries
• Support the Customer Solutions team with complaints, ensuring commitments are met and information is shared effectively
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery
• Focus on delivering high levels of customer satisfaction **??**…
• Build strong working relationships and promote cross-team collaboration
• Comply with Health & Safety regulations at all times
• Live and promote the Values of Bromford Flagship LiveWest in everything you do
• Identify opportunities for continuous improvement and share best practice

You’ll be highly organised, customer-focused, and confident managing multiple priorities. You enjoy working collaboratively and take pride in delivering a high-quality service.

Experience:

• Proven experience in a similar administrative or support role
• Knowledge of pest control and fly tipping processes (desirable)
• Strong IT skills, including experience with data and spreadsheets
• A flexible and reliable approach to work

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters

The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.