Operations Administrator

Bromford; Snapes Green; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus £500/year for private/pp

27 days annual leave + bank holidays

Pension employer contributions up to ?

Life assurance & wellbeing

Retail discounts

Flexible working options

Job summary

Bromford is seeking an organised Operations Administrator to join the Operations Support Team on a 6-month secondment. You will provide comprehensive administrative support, acting as a central point for enquiries and coordinating requests to ensure efficient, professional handling.

You’ll be the first contact for emails, CE cases, and calls, supporting pest control and works orders, maintaining trackers, and collaborating with Customer Service and Neighbourhood teams to keep customers informed

Qualifications

• Proven experience in a similar administrative or support role.
• Knowledge of pest control and fly tipping processes (desirable).
• Strong IT skills, including data and spreadsheets.
• Flexible and reliable approach to work.

Responsibilities

• Act as the first point of contact for team emails, CE cases, notifications, and calls.
• Raise CE cases and works orders for contractors relating to pest control and fly tipping.
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date.
• Liaise with contractors to monitor progress and ensure timely resolution of cases.
• Work closely with Customer Service Teams and Neighbourhood Coaches to provide updates and respond to queries.
• Support the Customer Solutions team with complaints, ensuring commitments are met and information is shared effectively.
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery.
• Focus on delivering high levels of customer satisfaction and effective problem resolution.
• Build strong working relationships and promote cross-team collaboration.
• Comply with Health & Safety regulations at all times.
• Live and promote the Values of Bromford Flagship LiveWest in everything you do.
• Identify opportunities for continuous improvement and share best practice.

Skills

Organised

Customer-focused

Data handling

Spreadsheet skills

Flexible working

Pest control knowledge (desirable)

Tools

IT skills

Job description

Pay:

£27,976 to £27,976 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

03/12/2026

About this job

At Bromford Flagship LiveWest, our purpose is simple: to invest in homes and relationships so people can thrive.

We believe every customer has a fundamental right to a home that is safe, secure, and warm—and we never compromise on delivering homes that meet and exceed these standards.

As a place-based affordable housing provider, we support almost 300,000 customers across the South West, Central, and East of England.

As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

We’re looking for an organised and proactive Operations Administrator to join our Operations Support Team on a 6-month secondment opportunity.

You’ll provide comprehensive administrative support, acting as a central point of contact for incoming enquiries.

This is a fast-paced and varied role where you’ll coordinate, direct, and track requests to ensure they are managed efficiently and professionally.

You’ll often be the first point of contact for emails, CE cases, and telephone enquiries, helping to deliver a seamless customer experience.

What You’ll Get:

• £27,976 per year with annual review
• Annual performance bonus £500/year for private medical, dental, gym, or insurance
• 27 days annual leave + bank holidays, with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Retail discounts
• Flexible working options available

What You’ll Be Doing:

• Act as the first point of contact for team emails, CE cases, notifications, and calls
• Raise CE cases and works orders for contractors relating to pest control and fly tipping
• Maintain and review tracking systems and spreadsheets, ensuring data is accurate and up to date
• Liaise with contractors to monitor progress and ensure timely resolution of cases
• Work closely with Customer Service Teams and Neighbourhood Coaches to provide updates and respond to queries
• Support the Customer Solutions team with complaints, ensuring commitments are met and information is shared effectively
• Collaborate with managers, team leaders, and engineers to ensure efficient service delivery
• Focus on delivering high levels of customer satisfaction and effective problem resolution
• Build strong working relationships and promote cross-team collaboration
• Comply with Health & Safety regulations at all times
• Live and promote the Values of Bromford Flagship LiveWest in everything you do
• Identify opportunities for continuous improvement and share best practice

What We’re Looking For:

You’ll be highly organised, customer-focused, and confident managing multiple priorities.

You enjoy working collaboratively and take pride in delivering a high-quality service.

Experience: Proven experience in a similar administrative or support role Knowledge of pest control and fly tipping processes (desirable) Strong IT skills, including experience with data and spreadsheets A flexible and reliable approach to work

Closing date: 3rd December 2026. Important information for internal colleagues: If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub.

This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.