Administrator (Operations)

Bromford; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company van

Fuel card

Drinks card

27 days holiday

Sick pay

Wellbeing support

Pension schemes

Career development

Job summary

Bromford Flagship is seeking 8 Operations Administrators for 7-month fixed-term contracts in Wolverhampton or Chipping Sodbury. You will provide essential administrative and coordination support to operational teams, manage work orders, maintain records and liaise with contractors to ensure repairs are delivered on schedule.

We value highly organised, customer-focused individuals who can work across multiple teams and stakeholders to drive timely updates and service improvements.

Qualifications

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

Skills

Administrative experience

Organisational skills

Communication skills

Collaboration

Attention to detail

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Contract: Fixed Term Contract, 7 months

Hours: Full time, 40 hours per week

Contractual base: Wolverhampton (WV10 6TB) or Chipping Sodbury (BS37 6JX). You'll be contracted to one office location.

Help us keep customers informed and repairs on track.

At Bromford Flagship, we believe everyone deserves a home that is safe, secure and warm. We're looking for organised and customer-focused Operations Administrators to provide vital coordination and administrative support across our repairs service.

This is a fast-paced and varied role where you'll work closely with colleagues, contractors and stakeholders to help ensure repairs are managed efficiently and customers receive timely updates and support. You'll play an important part in keeping operations running smoothly while helping us deliver a great customer experience.

Due to the scale of this work, we're recruiting 8 Operations Administrators to join our team across our Wolverhampton or Chipping Sodbury offices.

These are 7-month fixed-term opportunities, and successful candidates will be required to start before 30th December 2026.

What You'll Be Doing

You'll provide essential administrative and coordination support to our operational teams, helping to ensure repairs are managed effectively and customer commitments are met.

Your Responsibilities Will Include

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

What We're Looking For

We're seeking highly organised administrators who enjoy working in a busy environment and take pride in delivering excellent customer service.

You’ll Bring

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Qualifications And Requirements

You'll have:

• Strong IT skills with experience using Microsoft Office applications.
• Good data entry and system administration skills, ability to pick up systems quickly.
• Experience managing information accurately and maintaining administrative processes.
• The ability to work effectively both independently and as part of a team.

Why join us?

At Bromford Flagship, we're customer-driven, ambitious and all-in. As an Operations Administrator, you'll play an important role in supporting the delivery of repairs services that make a real difference to our customers' lives.

This is a fantastic opportunity to gain valuable experience in a busy operational environment, working alongside a supportive team committed to delivering excellent outcomes for customers. You'll develop your coordination, communication and stakeholder management skills while contributing to work that directly impacts our homes and communities.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call
• Performance bonus linked to individual and company results
• Fully equipped for the job - company van, tools, fuel card, mobile, tablet and uniform
• Drinks card worth up to £30 each month for hot and cold drinks while you're out on the road
• Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave
• Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies
• £500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%
• Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees