Operations Administrator – Repairs & Customer Care (7m FTC)

Bromford; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company van

Fuel card

Drinks card

27 days holiday

Sick pay

Wellbeing support

Pension schemes

Career development

Job summary

Bromford Flagship is seeking 8 Operations Administrators for 7-month fixed-term contracts in Wolverhampton or Chipping Sodbury. You will provide essential administrative and coordination support to operational teams, manage work orders, maintain records and liaise with contractors to ensure repairs are delivered on schedule.

We value highly organised, customer-focused individuals who can work across multiple teams and stakeholders to drive timely updates and service improvements.

Qualifications

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

Skills

Administrative experience

Organisational skills

Communication skills

Collaboration

Attention to detail

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Bromford Flagship is seeking 8 Operations Administrators for 7-month fixed-term contracts in Wolverhampton or Chipping Sodbury. You will provide essential administrative and coordination support to operational teams, manage work orders, maintain records and liaise with contractors to ensure repairs are delivered on schedule.

We value highly organised, customer-focused individuals who can work across multiple teams and stakeholders to drive timely updates and service improvements.