Operations Administrator

TipTopJob; Wrexham; On-site; GBP 30,000; Full time

Job summary

A trusted provider of fire and security solutions is seeking an Operations Administrator to enhance operational support and customer service. The role involves managing customer queries, handling administrative tasks, and maintaining relationships with clients. The ideal candidate will possess strong organisational skills, customer service orientation, and proficiency in Office 365 and CRM systems. This full-time, permanent position offers a salary of GBP30,000 annually, based in Wrexham, UK.

Qualifications

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365 and CRM systems.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a key point of contact for customer queries via phone and email.
• Process and check inspection reports and invoices with accuracy.
• Enter and manage job and customer data in company databases.
• Coordinate internal communications to ensure seamless service delivery.

Skills

Organisational skills

Customer service skills

Communication skills

Attention to detail

Proficient in Office 365

Tools

CRM systems

Excel

Job description

Job Title

Operations Administrator

Location

6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary

GBP30,000 per annum

Job Type

Permanent, Full Time

About Us

Jackson Fire and Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large scale commercial installations, we are trusted for our quality, reliability, and service.

Key Responsibilities

• Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
• Liaise directly with customers regarding job bookings, changes, follow up work, and general service updates.
• Follow up with customers post service to gather feedback and ensure satisfaction.
• Handle incoming service related queries and complaints in a calm, helpful, and solution focused manner.
• Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.

Operational Support And Administration

• Process and check inspection reports and invoices with accuracy and attention to detail.
• Enter, update, and manage job and customer data in company databases and CRM systems.
• Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
• Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
• Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
• Support the operations team with general administrative duties including document preparation, filing, and data management.
• Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
• Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
• Answer incoming calls and route them to the relevant team members or handle queries where appropriate.

Requirements

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365, CRM systems, and other business software.
• Excellent verbal and written communication skills.