Operations Admin & Customer Service Coordinator

Veolia; Lossiemouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Free physiotherapy

GP service 24/7

Discounts

Wellbeing resources

Training & development

Job summary

Veolia in Lossiemouth is seeking an administration professional to join our 40-hour week team. You will be the first point of contact for customers, delivering high-quality service both in person and online, while coordinating between operations, clients, and service providers.

You will handle purchase orders, invoicing, bookings, and queries, supporting month-end reporting and site operations. Strong Excel and planning skills are essential, with a focus on accuracy and timely delivery.

Qualifications

• Proficiency in Microsoft Office (particularly Excel) and Google document systems with excellent attention to detail.
• Strong communication skills and ability to build and maintain effective relationships with internal and external customers.
• Excellent planning, coordination, and organisational skills with strong awareness of deadlines and ability to prioritise effectively.
• Problem-solving mindset with initiative and experience working to tight deadlines in a fast-paced environment.
• Industry administration experience with ability to identify trends, efficiencies, and optimisation opportunities (desirable).

Responsibilities

• Deliver exceptional customer service as the primary point of contact for ad-hoc requests and customer interactions, providing high-quality advice to key clients both face-to-face and virtually.
• Act as a liaison between operations teams, customers, and the business to facilitate communication regarding service delivery, administrative functions, and contract requirements.
• Manage administrative and contract functions including raising purchase orders, administrating invoicing, processing bookings, and handling queries with internal and external service providers.
• Support the Operations team with flexible, short-notice assistance to liaise between site teams, customers, and external service providers using both client and Veolia systems.
• Prepare financial and operational reporting by supporting month-end processes, managing purchasing and invoicing, and reporting monthly data to Ops managers and contract holders.
• Demonstrate adaptability by remaining responsive to changing customer demands, reducing waste, preparing for system changes, and ensuring procedures are followed effectively.

Skills

Strong communication

Planning & organisation

Problem solving

Tools

Microsoft Excel

Google Docs/Sheets

Job description

Veolia in Lossiemouth is seeking an administration professional to join our 40-hour week team. You will be the first point of contact for customers, delivering high-quality service both in person and online, while coordinating between operations, clients, and service providers.

You will handle purchase orders, invoicing, bookings, and queries, supporting month-end reporting and site operations. Strong Excel and planning skills are essential, with a focus on accuracy and timely delivery.