Contract Controls & Customer Service Specialist

Other; Billingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Veolia is seeking an organised administrator to provide high quality customer service and act as the main contact for ad-hoc requests, while supporting contract controls and KPI data for the IWE business. You will liaise with the site team, customers and external service providers to maintain efficient operations.

The role requires strong MS Office and Google Docs skills, excellent attention to detail, and the ability to work to deadlines.

Qualifications

• Good communication skills and proficiency in coordinating with internal/external stakeholders.
• Excellent knowledge of MS Office, especially Excel; strong attention to detail.

Responsibilities

• Regular contact with internal and external customers as required.
• Ensure processes and procedures are followed effectively.
• Deliver all SLAs related to reporting and administrative functions for the contract.
• Be flexible and adaptable to changes in Veolia and client requirements.
• Identify opportunities for process improvements within Contract Controls.

Skills

Communication skills

Organisational skills

People engagement

Google skills

Microsoft skills

Excel

Tools

Microsoft Office

Google Docs

Job description

Veolia is seeking an organised administrator to provide high quality customer service and act as the main contact for ad-hoc requests, while supporting contract controls and KPI data for the IWE business. You will liaise with the site team, customers and external service providers to maintain efficient operations.

The role requires strong MS Office and Google Docs skills, excellent attention to detail, and the ability to work to deadlines.