Client-Facing Contract & Admin Coordinator

Veolia Environmental Services (Uk) Plc; Cowpen Bewley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health, mental and financial wellbeing

Ongoing training and development

Job summary

Veolia Environmental Services (Uk) Plc in the United Kingdom is seeking a customer-focused administrator to act as the primary contact for customers, delivering advice and support face-to-face and virtually.

The role includes coordinating fleet management and arranging training for approximately 40 engineers, ensuring regulatory compliance, and liaising with internal and external providers to maintain SLAs and accurate invoicing and stock management.

Qualifications

• Provide comprehensive administrative duties including fleet management and training coordination for ~40 engineers.
• Ensure processes comply with regulatory requirements and invoicing/stock management follow procedures.
• Work with internal/external service providers to maintain SLA reporting and administration.
• Adapt to changes in systems and client requirements to maintain service continuity.
• Strong organisational skills and attention to detail.
• Proficient in Google Suite and MS Office, especially Excel.

Responsibilities

• Act as the primary contact for customers, delivering high‑quality, customer‑focused advice and support both face-to-face and virtually.
• Coordinate fleet management and arrange ad-hoc training for ~40 engineers.
• Work with internal and external providers to ensure accurate invoicing and stock management.
• Interface between operatives, customers, and the wider business to support the Operations team and meet SLAs.
• Adapt to changes in systems and client requirements to maintain service delivery.
• Prioritise tasks and manage deadlines.
• Identify trends and opportunities for efficiencies and best practices.

Skills

Customer service

Administrative duties

Fleet management

Training coordination

Regulatory compliance

Communication

Excel

Google Suite

Attention to detail

Deadline-driven

Problem solving

Process improvement

Tools

MS Office

Job description

Veolia Environmental Services (Uk) Plc in the United Kingdom is seeking a customer-focused administrator to act as the primary contact for customers, delivering advice and support face-to-face and virtually.

The role includes coordinating fleet management and arranging training for approximately 40 engineers, ensuring regulatory compliance, and liaising with internal and external providers to maintain SLAs and accurate invoicing and stock management.