Operations Administrator: Customer Care & Admin Excellence

Veolia Group; Sheffield; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Financial wellbeing support (Stream)

Discounts on retailers

Health & well-being resources

Volunteer day

Training & development

Job summary

Veolia is seeking a detail-oriented administrator in Sheffield to support customer queries, data entry, and billing processes. You will liaise with internal teams, manage supplier interactions, and ensure compliance with Veolia policies.

The role supports regional accounts and requires precise payroll input and PO management. We offer 25 days annual leave, a company pension, financial wellbeing support, discounts, health resources, a volunteer day, and ongoing training to help you grow within

Qualifications

• Administrative & systems proficiency (including Workday, ECHO & Gmail).
• Data entry skills.
• Customer service & communication skills.
• Compliance & process adherence.

Responsibilities

• Liaise with relevant individuals to resolve customer queries.
• Escalate when required to Management.
• Drive a culture of high performance and excellence in line with Veolia values.
• Log safety concerns on our Health and Safety Management System and close out within timescales.
• Provide feedback to the originator.
• Ensure Veolia policies, processes and procedures are adhered to.
• Enter personnel details including payroll accurately and on time.
• Raise Purchase Orders for supply of goods as approved by site management.
• Liaise with suppliers for procurement of goods and ensure timely delivery.
• Process invoices from suppliers to ensure payment terms are met.
• Administer purchase orders, disposal invoices, subcontracted collections and related invoices.
• Manage monthly rebate reporting to customers.
• Ensure telephone calls meet regional expectations.
• Run and send reports to customers including regional accounts and high-value accounts.
• Inform customers of operational delays with alternative collection dates.
• Check CRM for queries and respond appropriately.
• Work with Regional and National Account Managers to maintain customer relations.

Skills

Administrative proficiency

Data entry

Customer service

Compliance

Tools

Workday

ECHO

Gmail

Job description

Veolia is seeking a detail-oriented administrator in Sheffield to support customer queries, data entry, and billing processes. You will liaise with internal teams, manage supplier interactions, and ensure compliance with Veolia policies.

The role supports regional accounts and requires precise payroll input and PO management. We offer 25 days annual leave, a company pension, financial wellbeing support, discounts, health resources, a volunteer day, and ongoing training to help you grow within