Customer-Focused Contract Administrator

Veolia; Tees Valley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Free physiotherapy

Discounts on groceries and retailers

Health and wellbeing resources

Training and development opportunities

Job summary

Veolia in Billingham is recruiting for a customer-focused administrator who will act as the primary contact for customers, delivering high-quality support both in person and remotely. You will manage fleet administration, coordinate training for around 40 engineers, and ensure processes meet regulatory requirements.

The role requires excellent organisation, strong Excel skills, and attention to detail. It offers company benefits, a 40-hour week, and a contract through September 2027, with

Qualifications

• Good organisational skills and ability to prioritise.
• Excellent knowledge of Google Suite and MS Office, especially Excel.
• Excellent attention to detail.
• Strong problem solving and initiative.
• Experience working to deadlines.
• Identifying trends and optimisation opportunities would be desirable.
• Industry administration experience would be desirable.

Responsibilities

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually.
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements.
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively.
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met.
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery.

Skills

Organisational skills

Google Suite

MS Office

Attention to detail

Deadline-driven

Problem solving

Trends/optimisation

Industry administration experience

Tools

Excel

Google Suite

MS Office

Job description

Veolia in Billingham is recruiting for a customer-focused administrator who will act as the primary contact for customers, delivering high-quality support both in person and remotely. You will manage fleet administration, coordinate training for around 40 engineers, and ensure processes meet regulatory requirements.

The role requires excellent organisation, strong Excel skills, and attention to detail. It offers company benefits, a 40-hour week, and a contract through September 2027, with