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Veolia; Lossiemouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Free physiotherapy

GP service 24/7

Discounts

Wellbeing resources

Training & development

Job summary

Veolia in Lossiemouth is seeking an administration professional to join our 40-hour week team. You will be the first point of contact for customers, delivering high-quality service both in person and online, while coordinating between operations, clients, and service providers.

You will handle purchase orders, invoicing, bookings, and queries, supporting month-end reporting and site operations. Strong Excel and planning skills are essential, with a focus on accuracy and timely delivery.

Qualifications

• Proficiency in Microsoft Office (particularly Excel) and Google document systems with excellent attention to detail.
• Strong communication skills and ability to build and maintain effective relationships with internal and external customers.
• Excellent planning, coordination, and organisational skills with strong awareness of deadlines and ability to prioritise effectively.
• Problem-solving mindset with initiative and experience working to tight deadlines in a fast-paced environment.
• Industry administration experience with ability to identify trends, efficiencies, and optimisation opportunities (desirable).

Responsibilities

• Deliver exceptional customer service as the primary point of contact for ad-hoc requests and customer interactions, providing high-quality advice to key clients both face-to-face and virtually.
• Act as a liaison between operations teams, customers, and the business to facilitate communication regarding service delivery, administrative functions, and contract requirements.
• Manage administrative and contract functions including raising purchase orders, administrating invoicing, processing bookings, and handling queries with internal and external service providers.
• Support the Operations team with flexible, short-notice assistance to liaise between site teams, customers, and external service providers using both client and Veolia systems.
• Prepare financial and operational reporting by supporting month-end processes, managing purchasing and invoicing, and reporting monthly data to Ops managers and contract holders.
• Demonstrate adaptability by remaining responsive to changing customer demands, reducing waste, preparing for system changes, and ensuring procedures are followed effectively.

Skills

Strong communication

Planning & organisation

Problem solving

Tools

Microsoft Excel

Google Docs/Sheets

Job description

Hours: 40 hours per week

Location: Lossiemouth WWTW, Oakenhead Wood, Inchbroom Road, Lossiemouth, IV31 6HQ

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave plus bank holidays
• Access to our company pension scheme
• Free physiotherapy and 24/7 GP service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental, and financial health
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Deliver exceptional customer service as the primary point of contact for ad-hoc requests and customer interactions, providing high-quality advice to key clients both face-to-face and virtually
• Act as a liaison between operations teams, customers, and the business to facilitate communication regarding service delivery, administrative functions, and contract requirements
• Manage administrative and contract functions including raising purchase orders, administrating invoicing, processing bookings, and handling queries with internal and external service providers
• Support the Operations team with flexible, short-notice assistance to liaise between site teams, customers, and external service providers using both client and Veolia systems
• Prepare financial and operational reporting by supporting month-end processes, managing purchasing and invoicing, and reporting monthly data to Ops managers and contract holders
• Demonstrate adaptability by remaining responsive to changing customer demands, reducing waste, preparing for system changes, and ensuring procedures are followed effectively

What we're looking for:

• Proficiency in Microsoft Office (particularly Excel) and Google document systems with excellent attention to detail
• Strong communication skills and ability to build and maintain effective relationships with internal and external customers
• Excellent planning, coordination, and organisational skills with strong awareness of deadlines and ability to prioritise effectively
• Problem-solving mindset with initiative and experience working to tight deadlines in a fast-paced environment
• Industry administration experience with ability to identify trends, efficiencies, and optimisation opportunities (desirable)

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.