Contract Controls Specialist – Customer Admin

Other; Cannock; On-site; GBP 21,000 - 28,000; Full time

Job summary

Veolia is seeking an organised, detail‑oriented administrative professional to act as the main point of contact for customer service interactions and ad‑hoc requests. You will support Operations by coordinating with site teams and external providers, raising purchase orders, and handling invoicing.

The role requires excellent MS Office and Google Docs skills, strong communication, and the ability to prioritise tasks while meeting deadlines.

Qualifications

• Good organisational skills with the ability to prioritise
• Excellent knowledge of MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines

Responsibilities

• Regular contact with internal and external customers as required
• To ensure processes and procedures are followed effectively
• To deliver all SLAs required by the contract in respect of reporting and administrative function
• In this role the holder must be able to be flexible & adaptable to changes as both Veolia and the client frequently makethem to the systems and needs
• In this role the holder must be aware of foreseeable changes in order to prepare for them
• Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements

Skills

Communication skills

Organisational skills

People engagement

Microsoft Office

Google Docs/Sheets

Systems proficiency

Tools

Microsoft Office Suite

Google Docs/Sheets

Job description

Veolia is seeking an organised, detail‑oriented administrative professional to act as the main point of contact for customer service interactions and ad‑hoc requests. You will support Operations by coordinating with site teams and external providers, raising purchase orders, and handling invoicing.

The role requires excellent MS Office and Google Docs skills, strong communication, and the ability to prioritise tasks while meeting deadlines.