Operational Support Officer: Security & Visitors (Rotational Shifts)

MAGMAS; Lancashire; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Career progression

Employee assistance programme

Discounts & benefits

Job summary

Sodexo at HMP Forest Bank is hiring an Operational Support Officer (OSO) on a rotational shift pattern. You will help maintain a safe, secure, and respectful environment by supporting day-to-day operations, managing stores, and escorting contractors.

The role involves welcoming visitors, monitoring security systems, and supporting Gatehouse, Control Room, and Visits teams. It requires reliability, strong communication, and a proactive safety mindset.

Qualifications

• Excellent communication and customer service skills.
• Proactive approach to safety, equality, and inclusion.
• Ability to work independently and as part of a team.

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

Skills

Excellent communication

Customer service

Safety focus

Teamwork

Proactive attitude

Reliability

Job description

Sodexo at HMP Forest Bank is hiring an Operational Support Officer (OSO) on a rotational shift pattern. You will help maintain a safe, secure, and respectful environment by supporting day-to-day operations, managing stores, and escorting contractors.

The role involves welcoming visitors, monitoring security systems, and supporting Gatehouse, Control Room, and Visits teams. It requires reliability, strong communication, and a proactive safety mindset.