Prison Operations & Visitor Support Officer

Mitie; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Internal career progression pathways

33 days annual leave including Bank Ho

Overtime opportunities

Free onsite parking including EV

Free access to onsite gym facilities

Subsidised staff canteen with freeMeal

Employee wellbeing and support servizi

Blue Light Card discounts

Job summary

Mitie in the United Kingdom is recruiting an Operational Support Grade (OSG) at HMP Millsike to help keep the prison running safely, securely and efficiently. This permanent, full-time role involves a 40-hour week with varied shifts, and includes full training.

You will welcome visitors, support families, conduct routine searches, monitor CCTV, and assist with prisoner movements. The role offers career progression, 33 days leave incl.

Qualifications

• Excellent communication and interpersonal skills
• Empathy, patience and respect for others
• Resilience and confidence in a challenging environment
• Integrity and sound judgement
• Calm and professional approach under pressure
• Ability to work effectively as part of a team
• Good organisational skills and attention to detail
• Basic IT skills including Microsoft Word, Outlook and Excel

Responsibilities

• Welcoming visitors on arrival
• Carrying out routine searching procedures
• Answering questions and providing guidance
• Ensuring a safe and positive visitor experience
• Managing entry and exit procedures
• Conducting searches of people, vehicles and property
• Escorting visitors, contractors and vehicles around the site
• Carrying out patrols and security checks
• Monitoring CCTV and security systems
• Operating the prison radio network
• Responding appropriately to incidents and emergencies
• Maintaining records and logs
• Assisting with prisoner movements
• Supervising activities when required
• Supporting clothing and property exchanges
• Monitoring the prison telephone system
• Contributing to safeguarding procedures

Skills

Communication

Empathy

Resilience

Integrity

Teamwork

Tools

Microsoft Word

Outlook

Excel

Job description

Mitie in the United Kingdom is recruiting an Operational Support Grade (OSG) at HMP Millsike to help keep the prison running safely, securely and efficiently. This permanent, full-time role involves a 40-hour week with varied shifts, and includes full training.

You will welcome visitors, support families, conduct routine searches, monitor CCTV, and assist with prisoner movements. The role offers career progression, 33 days leave incl.