Prison Operations & Visitor Support Specialist

Mitie Cleaning & Hygiene Services; York and North Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive paid training

33 days annual leave

Free onsite parking (EV charging)

Onsite gym facilities

Subsidised staff canteen with free hot

Employee wellbeing support

Blue Light Card discounts

Career progression pathways

Job summary

HMP Millsike in York is recruiting for an Operational Support Grade (OSG). You will help keep the prison running safely, securely and efficiently while supporting prisoners, visitors and colleagues.

The role includes visitor support, security operations and a range of prison duties with full training provided. This permanent, full-time position offers a competitive salary, 33 days of annual leave, staff discounts, free onsite parking and extensive development opportunities within Mitie’s

Qualifications

• Be eligible to work in the UK. This role is not eligible for Skilled Worker visa sponsorship.
• Moderate level of physical fitness.
• Able to pass HMPPS security clearance checks, including 10-year history, financial checks and social media screening.

Responsibilities

• Welcome and support visitors; ensure they are treated with dignity during visits.
• Conduct routine searching procedures and assist families during visits.
• Maintain security, monitor CCTV, escort visitors and vehicles as required.
• Support prisoner reception processes and day-to-day operational tasks.

Skills

Excellent communication

Interpersonal skills

Empathy and respect

Resilience and confidence

Integrity and sound judgement

Calm and professional under pressure

Team collaboration

Organisational skills

Tools

Microsoft Word

Outlook

Excel

Job description

HMP Millsike in York is recruiting for an Operational Support Grade (OSG). You will help keep the prison running safely, securely and efficiently while supporting prisoners, visitors and colleagues.

The role includes visitor support, security operations and a range of prison duties with full training provided. This permanent, full-time position offers a competitive salary, 33 days of annual leave, staff discounts, free onsite parking and extensive development opportunities within Mitie’s