Prison Operational Support Officer - Gate & Visits

Ministry of Justice; Woking; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

9 bank holidays

Level 2 apprenticeship

Civil Service pension

Cycle to Work

Season ticket loans

Discounts

Employee Assistance Programme

Job summary

Ministry of Justice is seeking an Operational Support Grade for the South East region. The role covers day-to-day prison operations, patrols, gate duties, deliveries, visitor supervision and CCTV monitoring.

Working shifts including nights, you’ll be part of a close-knit team to keep prison services running smoothly. You will be employed on a fixed-term contract for two years with a 37-hour week and 20% unsocial hours allowance.

Responsibilities

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the PIN system, maintain log of PIN phone requests from prisoners; complete paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, respond to emergencies and incidents

Job description

Ministry of Justice is seeking an Operational Support Grade for the South East region. The role covers day-to-day prison operations, patrols, gate duties, deliveries, visitor supervision and CCTV monitoring.

Working shifts including nights, you’ll be part of a close-knit team to keep prison services running smoothly. You will be employed on a fixed-term contract for two years with a 37-hour week and 20% unsocial hours allowance.