Operational Support Officer

MAGMAS; Lancashire; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Career progression

Employee assistance programme

Discounts & benefits

Job summary

Sodexo at HMP Forest Bank is hiring an Operational Support Officer (OSO) on a rotational shift pattern. You will help maintain a safe, secure, and respectful environment by supporting day-to-day operations, managing stores, and escorting contractors.

The role involves welcoming visitors, monitoring security systems, and supporting Gatehouse, Control Room, and Visits teams. It requires reliability, strong communication, and a proactive safety mindset.

Qualifications

• Excellent communication and customer service skills.
• Proactive approach to safety, equality, and inclusion.
• Ability to work independently and as part of a team.

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

Skills

Excellent communication

Customer service

Safety focus

Teamwork

Proactive attitude

Reliability

Job description

Join us as an Operational Support Officer

Location: HMP Forest Bank

Salary:£28,728.70 rising to £29,817.58 after 1 years service

This role operates on rotational shift pattern.

Are you reliable, professional, and ready to make a difference? We’ve got the Perfect role for you at Sodexo! Join our team at HMP Forest Bank as an Operational Support Officer (OSO).

Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.

What You’ll Be Doing

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What’s in It for You?

• Full training and development (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture

What We’re Looking For

• Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that’s committed to making a real difference in people’s lives.