Operational Support Officer: Visitor Access & Security

Sodexo Ltd; Manchester; On-site; GBP 29,000 - 30,000; Full time

Job summary

Sodexo Ltd. at HMP Forest Bank is seeking an Operational Support Officer to join a security‑focused team. You will help maintain a safe, respectful environment, manage visitors, monitor systems, and support multiple prison operations including gates, visits, and stores.

The role involves night shifts and a rotating pattern, with progression after one year. Strong communication, teamwork, and initiative are essential to succeed in this environment.

Qualifications

• Excellent communication and customer service skills
• Proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

Job description

Sodexo Ltd. at HMP Forest Bank is seeking an Operational Support Officer to join a security‑focused team. You will help maintain a safe, respectful environment, manage visitors, monitor systems, and support multiple prison operations including gates, visits, and stores.

The role involves night shifts and a rotating pattern, with progression after one year. Strong communication, teamwork, and initiative are essential to succeed in this environment.