Operational Support Officer

Sodexo; Pendlebury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Uniform provided

Training & development

Career progression

Employee benefits

Job summary

Sodexo is recruiting an Operational Support Officer (OSO) at HMP Forest Bank in the United Kingdom. The role focuses on welcoming visitors, monitoring security systems, and supporting operational teams across Gatehouse, Control Room, and Visits.

You will escort contractors, ensure prison protocol compliance, manage stock, and respond to incidents, including night shifts. The position offers full training, development opportunities, a uniform and name badge, and prospects for career progression

Qualifications

• Excellent communication and customer service skills are essential.
• Reliable, professional, and able to work independently and as part of a team.
• Discretion and a positive attitude are important for this role.

Responsibilities

• Welcoming and managing visitors and official guests.
• Monitoring security systems and conducting safety checks.
• Supporting operational teams across Gatehouse, Control Room, Visits, and more.
• Escorting contractors and ensuring compliance with prison protocols.
• Managing stock and uniform distribution in Stores.
• Responding to incidents and maintaining vigilance during night shifts.

Skills

Communication skills

Customer service

Reliability

Teamwork

Discretion

Initiative

Job description

Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment. What You'll Be Doing As an OSO, you'll be the face of professionalism and safety. Your responsibilities may include:

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What's in It for You?

• Full training and development
• (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture
• Are you reliable, professional, and ready to make a difference? We've got the Perfect role for you at, Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation
• Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on
• Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

• Sodexo retirement plan
• discounts to over 1,900 brands to shop online
• Gym discount to maintain a healthy lifestyle
• a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice

For further details regarding our Sodexo benefits please see attached.