Operational Support Officer

Sodexo Ltd; Manchester; On-site; GBP 29,000 - 30,000; Full time

Job summary

Sodexo Ltd. at HMP Forest Bank is seeking an Operational Support Officer to join a security‑focused team. You will help maintain a safe, respectful environment, manage visitors, monitor systems, and support multiple prison operations including gates, visits, and stores.

The role involves night shifts and a rotating pattern, with progression after one year. Strong communication, teamwork, and initiative are essential to succeed in this environment.

Qualifications

• Excellent communication and customer service skills
• Proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

Job description

£28,728.70 to £28,728.70 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

19/11/2026

About this job

Join us as an Operational Support Officer Location: HMP Forest Bank Salary:£28,728.70 rising to £29,817.58 after 1 years service This role operates on rotational shift pattern.

Are you reliable, professional, and ready to make a difference?

We’ve got the Perfect role for you at Sodexo!

Join our team at HMP Forest Bank as an Operational Support Officer (OSO). Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.

What You’ll Be Doing As an OSO, you’ll be the face of professionalism and safety.

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What’s in It for You?

What We’re Looking For:

• Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company Sodexo is a global leader in quality-of-life services, operating in over 50 countries.

At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Join a team that’s committed to making a real difference in people’s lives.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).