Security & Operations Assistant – Gatehouse & Visits

Sodexo; Pendlebury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Uniform provided

Training & development

Career progression

Employee benefits

Job summary

Sodexo is recruiting an Operational Support Officer (OSO) at HMP Forest Bank in the United Kingdom. The role focuses on welcoming visitors, monitoring security systems, and supporting operational teams across Gatehouse, Control Room, and Visits.

You will escort contractors, ensure prison protocol compliance, manage stock, and respond to incidents, including night shifts. The position offers full training, development opportunities, a uniform and name badge, and prospects for career progression

Qualifications

• Excellent communication and customer service skills are essential.
• Reliable, professional, and able to work independently and as part of a team.
• Discretion and a positive attitude are important for this role.

Responsibilities

• Welcoming and managing visitors and official guests.
• Monitoring security systems and conducting safety checks.
• Supporting operational teams across Gatehouse, Control Room, Visits, and more.
• Escorting contractors and ensuring compliance with prison protocols.
• Managing stock and uniform distribution in Stores.
• Responding to incidents and maintaining vigilance during night shifts.

Skills

Communication skills

Customer service

Reliability

Teamwork

Discretion

Initiative

Job description

Sodexo is recruiting an Operational Support Officer (OSO) at HMP Forest Bank in the United Kingdom. The role focuses on welcoming visitors, monitoring security systems, and supporting operational teams across Gatehouse, Control Room, and Visits.

You will escort contractors, ensure prison protocol compliance, manage stock, and respond to incidents, including night shifts. The position offers full training, development opportunities, a uniform and name badge, and prospects for career progression