Operational Support Officer

Coventry City Council; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government council in the United Kingdom is seeking a dedicated administrative support professional to assist its Children's Services. This role focuses on updating case-management systems, processing invoices, and performing other essential administrative tasks to promote a positive culture centered around children. The ideal candidate will possess strong organisational skills, fluent communication abilities, and the right to work in the UK. A commitment to flexible working methods is essential, along with a self-starter attitude to flourish in a diverse environment.

Qualifications

• Right to work in the UK (no sponsorship offered).
• Strong organisational skills and initiative to prioritise workload.
• Fluent communication skills and attention to detail.
• Self-starter who thrives in a busy, diverse environment.
• Experience with flexible and adaptive working methods.

Responsibilities

• Update case-management systems and in-house tracking systems.
• Process invoices and monitor functional mailboxes.
• Complete notification forms and other administrative support tasks.
• Promote a positive working culture focused on children.

Skills

Strong organisational skills

Fluent communication skills

Attention to detail

Self-starter

Experience with flexible working methods

Job description

Overview

Join Coventry City Council’s Professional Support Service to help shape a brighter future for the city’s children, young people and families. In this role you will support Children’s Services on an administrative basis, contributing to positive outcomes for vulnerable children and families.

Responsibilities

• Update case‑management systems and in‑house tracking systems.
• Process invoices and monitor functional mailboxes.
• Complete notification forms and other administrative support tasks.
• Promote a positive working culture where children are at the heart of everything we do.

Qualifications

• Right to work in the UK (no sponsorship offered).
• Strong organisational skills and the initiative to prioritise your own workload.
• Fluent communication skills and great attention to detail.
• Self‑starter who thrives in a busy, diverse environment.
• Experience with flexible and adaptive working methods.

Additional Information

Applicants must obtain a satisfactory Disclosure and Barring Service (DBS) check. This post is exempted under the Rehabilitation of Offenders Act 1974. Parts of the application process are available on the council jobs page labelled “Coventry City Council Application Process.” Guidance is provided for candidates needing support to complete applications, and a guaranteed interview scheme is available for specific groups of people, including Armed Forces members and veterans, care leavers, disabled individuals and those with long‑term health conditions.

Interested candidates can contact Debbie Shield at [e-mail]. For more information on the rewards and benefits package, visit https://www.coventry.gov.uk/council-vacancies.