Operational Support Grade

HM Prison and Probation Service; Malpas; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public service authority in Malpas is seeking an Operational Support Grade to support the daily operations of a busy prison. The responsibilities include managing security, processing deliveries, supervising visitors, and monitoring CCTV. Essential skills include strong communication, physical fitness, and the ability to remain calm under pressure. Successful candidates will receive extensive benefits, including annual leave and opportunities for career progression. Apply now to join a vital public service.

Benefits

Annual leave of 25 days, increasing to 30 after 10 years

Paid Level 2 apprenticeship in customer service

Access to Civil Service pension scheme

Season ticket loans and retail discounts

Opportunities for progression and development

Qualifications

• No prior experience required.
• Strong communication skills and ability to remain calm under pressure are essential.
• Physical fitness and capacity to lift and carry heavy items.

Responsibilities

• Assist with security and searches at the gate.
• Manage and process deliveries.
• Supervise visitors and enforce conditions.
• Monitor phone calls and CCTV footage.
• Escort vehicles across the prison grounds.
• Carry out related desk duties.
• Ensure punctuality and adherence to fixed shift times.

Skills

Strong communication skills

Ability to remain calm under pressure

Good judgement and common sense

Teamwork

Physical fitness

Education

Full, valid UK driving licence with D1 category

Job description

Prison Support - HMP Wealstun

Salary: £29,432

Job Type: Full-time, Apprenticeship

Working Experience: No Experience

His Majesty's Prison and Probation Service

Malpas

Job Description

As an Operational Support Grade (OSG) you will play a key part in supporting the day‑to‑day running of a busy prison. Your tasks will include security and searches at the gate, managing deliveries, supervising visitors, monitoring phone calls and CCTV, escorting vehicles across the grounds, and performing various desk duties. The role combines physical tasks such as lifting, carrying and walking with the need to keep the prison running smoothly and safely.

Responsibilities

• Assist with security and searches at the gate.
• Manage and process deliveries.
• Supervise visitors and enforce conditions.
• Monitor phone calls and CCTV footage.
• Escort vehicles across the prison grounds.
• Carry out related desk duties.
• Ensure punctuality and adherence to fixed shift times.

Qualifications

• No prior experience required – strong communication skills and the ability to remain calm under pressure are essential.
• Full, valid UK driving licence, including the D1 vehicle category to drive vehicles up to 16 passenger seats (maximum length 8 m) and trailers up to 750 kg.
• Physical fitness and capacity to lift and carry heavy items.
• Good judgement, common sense, and strong teamwork.
• Availability to work a variety of shifts, including weekends and nights.

Benefits

• Annual leave 25 days on appointment, increasing to 30 days after 10 years of service (pro‑rata).
• 9 bank, public and privilege holidays.
• Paid Level 2 apprenticeship in customer service.
• Access to the generous Civil Service pension scheme.
• Season ticket loans and retail discounts.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Opportunities for progression, development and potential conversion to a Prison Officer.

If this sounds like you, apply now.