Operational Specialist

JR United Kingdom; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading plant hire company in Bristol is seeking a skilled Hire Desk Controller to manage hire desk operations, ensuring smooth interactions between customers and suppliers. The ideal candidate has proven experience in plant hire, strong organisational skills, and excellent customer service abilities. This role involves managing enquiries, allocating plant equipment, issuing documentation, and arranging transport logistics. If you're looking for a rewarding position in a fast-paced environment, we want to hear from you!

Qualifications

• Proven experience in a hire desk or plant hire.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks efficiently.

Responsibilities

• Manage hire desk enquiries from existing and potential customers.
• Allocate plant equipment to meet customer requirements.
• Administer equipment inspection sheets and ensure all certificates are up to date.
• Issue hire contracts and supporting documentation accurately.
• Arrange transport logistics to and from sites.

Skills

Organisational skills

Communication skills

Customer service skills

Attention to detail

Tools

Hire fleet control software

Job description

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NEOS Engineering are excited to be partnered with a leading plant hire company seeking a skilled Hire Desk Controller to join their team based in Bristol. As a Hire Controller, they are looking for a proactive individual to manage their hire desk operations, ensuring smooth coordination between customers, suppliers, and transport providers while driving excellent service standards.

The Job:

As a Hire Desk Controller, you’ll be the backbone of the hire desk, handling customer enquiries, coordinating plant allocations, and ensuring all administrative tasks are completed efficiently. You’ll work closely with customers, transport companies, and suppliers to keep operations running seamlessly while maintaining a high level of customer satisfaction.

What You’ll Do:

• Manage hire desk enquiries from existing and potential customers with professionalism and efficiency.
• Allocate plant equipment to meet customer requirements and project timelines.
• Administer equipment inspection sheets and ensure all relevant certificates are up to date.
• Issue hire contracts and supporting documentation promptly and accurately.
• Arrange transport logistics to and from sites, including obtaining quotes and booking haulage.
• Verify haulage contractor invoices for accuracy and compliance.
• Operate hire fleet control software to track unit availability, transport costs, and consumables.
• Maintain exceptional customer service standards, addressing client needs and resolving issues quickly.

What You Need:

• Proven experience in a hire desk or plant hire,
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Familiarity with hire fleet control software or similar systems is a plus.
• Experience coordinating with transport providers and managing logistics.
• Comfortable with administrative tasks like issuing contracts, purchase orders, and invoices.
• A proactive attitude and ability to work independently from a home-based setting.
• Knowledge of the plant hire or construction industry is essential.

This is an excellent opportunity for an organised and customer-focused individual to thrive in a fast-paced, rewarding role within the plant hire industry. If you’re ready to take on a pivotal position with a company that values quality and teamwork, we want to hear from you!