Operational Resilience Senior Manager, Risk & Compliance

Protiviti Limited; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in the UK seeks a Senior Manager with extensive experience in client engagement, operational resilience frameworks, and business development in the Financial Services sector. The role includes managing projects, developing client relationships, and ensuring quality deliverables. Strong skills in risk management and team development are essential. The company offers a competitive salary, comprehensive benefits, and a collaborative culture that emphasizes learning and inclusivity.

Benefits

Medical and dental insurance

Life assurance

Pension scheme

Up to 25 days holiday per year

Access to Robert Half Enterprise benefits

Qualifications

• Strong demonstrated capability in operational resilience frameworks to meet regulatory requirements.
• Experience delivering regulatory projects across key areas.
• Proven background in business development and relationship building.
• Strong track record of mentoring and employee development.

Responsibilities

• Manage the delivery of client engagements against Protiviti standards.
• Develop proposals for client advisory engagements within Risk & Compliance.
• Report and present project deliverables to senior client stakeholders.
• Market and enhance Protiviti profile in the Financial Services sector.
• Contribute to employee development by mentoring and conducting training.

Skills

Client service delivery

Relationship building

Operational resilience frameworks

Project management

Business development

Risk management

Education

Relevant degree in Computer Science or related field

Tools

Alteryx

Process Improvement methodologies

Job description

The Senior Manager is responsible for the effective execution of all aspects of client engagements and maintaining strong relationships with senior client personnel. The Senior Manager must have a solid understanding of their clients’ business and be able to demonstrate technical competence in their product group and industry. For this role we require someone with strong capability in the build implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives including Digital Operational Resilience Act (DORA) and the UK operational resilience regime. The Senior Manager ensures quality and satisfaction on engagements and must be able to clearly articulate the value drivers of our business. The Senior Manager is responsible for developing opportunities both at existing clients and new clients and is responsible for project set‑up and economics and for ensuring the timely close and billing of projects.

What You Can Expect:

• Manage the delivery of client engagements against Protiviti standards for engagement management within the risk and compliance solution.
• Managing both Protiviti and client employees.
• Project and programme planning execution and tracking.
• Development and quality assurance of engagement deliverables.
• Reporting and presenting to senior client and Protiviti staff on project deliverables status and risk.
• Effectively develop and manage client relationships with senior stakeholders.
• Develop proposals and bid materials for client advisory / consulting engagements with existing and new clients primarily within the Risk & Compliance team.
• Demonstrate expertise in specific technical areas and/or industries and deliver specific product solutions to clients.
• Develop Protiviti go‑to‑market propositions and thought leadership including white papers, FAQs and other marketing materials.
• Assist with the development of engagement methodology and procedures, some of which will be generic and others more specific including aspects of regulatory requirements, supervision, operational risk frameworks and assessments, governance issues, enterprise risk management and internal audit reviews.
• Market and enhance Protiviti profile in the Financial Services market through excellent delivery and client management on engagements.
• Development of client opportunities through the identification of new engagement opportunities and leveraging relationships within engagements.
• Maintaining client contacts made through the course of the individual's career.
• Representing Protiviti at conferences and other external events.
• Promoting Protiviti values and philosophies.
• Liaise with other offices globally to leverage existing contacts and provide a considered and consistent approach to the market.
• Contribute to employee development by actively mentoring employees, creating development opportunities, initiating and conducting training.
• Participate in recruiting efforts to support Protiviti business objectives.
• Enhance technical and operational knowledge through coaching from team and industry specific training, seminars, forums, and ensure this knowledge is shared with team members.
• Strong demonstrated capability in the build implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives including DORA and the UK operational resilience regime.
• Experience delivering regulatory projects, including consumer duty & conduct risk, governance design & review, compliance monitoring, testing, operational risk, risk & controls transformation, process mining, anti‑financial crime, lender due diligence, skilled person review and reports (S166).
• Third‑party risk management knowledge would also be an advantage.
• A first‑class track record of client service delivery and a deep understanding of the risks impacting the Financial Services industry sector.
• Experience developing risk‑based frameworks, policies, procedures and checklists that promote best practice above minimum regulatory standards and the ability to lead regulatory impact assessments.
• Contributed to the design and implementation of target operating models for an effective Compliance function or regulation‑impacted process.
• Prior leadership experience in execution on client engagements and development of senior client relationships.
• Proven background in business development and ability to foster relationships within the business community.
• Strong people skills to interact and motivate teams and foster client relationships.
• Strong track record of employee development through mentoring, creating development opportunities, providing regular constructive feedback, and initiating and conducting training.
• Independent self‑starters with capability to operate autonomously when needed.
• Ability to manage engagement risk, including monitoring of costs, managing project timescales and ensuring activities are kept to agreed scope as well as the quality of deliverables.
• Recognised knowledge and experience of one or more segments of the Financial Services Market.
• Excellent written, listening, verbal communication and presentation skills including documentation of findings and recommendations.
• Desirable to have experience in developing and delivering solution offerings / sales channels with Leadership team.
• Useful to have supported the creation of digital use cases or design and implementation of digital tools to enhance operational resilience capabilities, reduce risks and costs, and improve control.
• Beneficial to have some experience delivering internal audit engagements; Senior Manager, Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle.

Qualifications:

• Strong demonstrated capability in the build implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives including DORA and the UK operational resilience regime.
• Experience delivering regulatory projects across key areas such as consumer duty & conduct risk, governance, compliance monitoring, testing, operational risk, risk & controls transformation, process mining, anti‑financial crime, lender due diligence, skilled person review.
• Third‑party risk management knowledge would also be an advantage.
• First‑class track record of client service delivery and deep understanding of risks impacting the Financial Services sector.
• Experience developing risk‑based frameworks, policies, procedures and checklists that exceed minimum regulatory standards and leading regulatory impact assessments.
• Contributions to target operating models for Compliance or regulation‑impacted processes.
• Prior leadership experience in client engagements and senior client relationship development.
• Proven science in business development and relationship building within the business community.
• Strong people skills to motivate teams and foster client relationships.
• Track record of mentoring and employee development, providing constructive feedback and training.
• Independent self‑starter capable of autonomous operation.
• Ability to manage engagement risk, costs, timelines and scope while maintaining deliverable quality.
• Recognised knowledge of one or more Financial Services Market segments.
• Excellent written, verbal, listening, and presentation skills, including documenting findings and recommendations.
• Desirable experience in developing solution offerings / sales channels with Leadership team.
• Utilising digital tools to enhance operational resilience, reduce risks and costs, and improve control.
• Experience delivering internal audit engagements; familiarity with relevant technical areas such as Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle.

Benefits:

• Employment Type: Full‑Time
• Vacancy: 1
• Starting salaries are competitive and based on full‑time equivalent schedule. Placement in the salary range is dependent upon experience, skills and geographic work location.
• Employees are eligible for medical and dental insurance, life assurance, pension scheme and receive up to 25 days holiday per calendar year. Protiviti also recognises up to 10 paid holidays each calendar year.
• Additional benefits include access to the Robert Half Enterprise benefits package.
• Protiviti is an Equal Opportunity Employer and committed to offering opportunities to all job seekers, including individuals with disabilities. Reasonable adjustments can be requested for job search or application process.
• All offers are contingent upon successful completion of a background check.

Career and Culture:

The Protiviti Career provides opportunity to learn, inspire and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level we champion leaders who live our values of integrity, inclusion, innovation and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Equal Opportunity Statement:

Protiviti is an Equal Opportunity Employer. We are committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable adjustment in order to search for a job opening or to apply for a position please contact us by sending an email to [email]. Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.