Operational Resilience, Readiness and Response Manager (12 months FTC/Secondment)

Sky; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A leading media and entertainment brand in Greater London seeks a manager for its operational resilience team. The role involves shaping and leading resilience functions, owning performance metrics, and acting as a trusted advisor for senior leadership. Ideal candidates should possess strong leadership qualities, problem-solving capabilities, and a CBCI qualification. Benefits include a generous pension package, private healthcare, and flexible working arrangements. Join us to make a significant impact across our operations.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Exclusive Sky VIP rewards

Qualifications

• Excellent understanding of organisational resilience and its value.
• Ability to communicate at various business levels.
• Proven ability to innovate in process design and solutions.

Responsibilities

• Shape and lead operational resilience function.
• Own and manage operational resilience delivery performance.
• Serve as a business continuity expert for senior leaders.

Skills

Leadership qualities

Strong problem solving

Stakeholder management

Solutions focused

Calm under pressure

Education

CBCI Qualification

Job description

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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky

What you'll do:

• Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function.
• Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy.
• Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field.
• Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance.
• Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc.
• Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group.
• Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time.
• Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions.
• Manage the delivery of resilience projects, ensuring high standards and efficient project
  management in all deliverables.
• Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working.
• Support senior leadership in the live response to major incidents or crises.
• Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response.
• Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function.
• Be able to deputise for the Head of Op Resilience when appropriate.

What you'll bring:

• You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds.
• Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business.
• Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them.
• Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
• Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience.
• Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business.
• Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success.
• Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework.
• Calm under pressure and can execute clear command and control measures in stressful situations.
• CBCI Qualification

Team overview:

'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response.

The Rewards:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.