Operational Resilience Lead

Experis IT; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tech consultancy is seeking an Operational Resilience Lead in Sheffield. This role involves driving the implementation of the Capacity Management Framework across important business services. Key responsibilities include leading capacity management practices, engaging with senior stakeholders, and overseeing framework implementation. Ideal candidates will have strong stakeholder management skills and a robust understanding of operational resilience and capacity management.

Qualifications

• Experience in managing stakeholder engagement with senior business leaders.
• In-depth knowledge of capacity management practices.
• Strong ability to drive integration of tools with enterprise functions.

Responsibilities

• Lead the adoption of Capacity Management practices.
• Monitor adoption progress and identify risks.
• Define tool requirements and maintain product backlog.

Skills

Strong stakeholder management

Influencing skills at senior levels

Understanding of capacity management

Knowledge of regulatory requirements for Operational Resilience

Ability to lead cross-functional initiatives

Job description

Role Title: Operational Resilience Lead - Capacity Management Framework
Location: Sheffield S1 4NB (Hybrid 60% office/40% home - 3 days in the office is mandatory)
Duration: Until EOY Initially
Rate: £505p/d via Umbrella

Overview

The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). The role requires strong leadership, the ability to engage senior stakeholders, and oversight to ensure capacity practices are Embedded in operational resilience framework.

Responsibilities

• Lead the adoption of Capacity Management practices within IBS and COs.
• Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives.
• Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required.
• Manage stakeholder engagement with senior business and technology leaders.

Skills & Experience

• Strong stakeholder management and influencing skills at senior levels.
• Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs).
• Understanding of capacity management, risk management, and service governance practices.
• Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment.

Tooling Leadership & Integration

The Supplier will provide leadership for the development and adoption of the Capacity Management tool, acting as Product Owner to drive design, backlog prioritisation, and stakeholder alignment.

Responsibilities include

• Product Ownership: Define tool requirements, maintain product backlog, prioritise features.
• Integration Orchestration: Lead integration of the tool with other enterprise practices and tooling (eg, SDLC, OMAR, Observability, Architecture, Service Management).
• Stakeholder Engagement: Coordinate with business and technical stakeholders to align functionality with adoption objectives.