Operational Repairs Planner

Belmont Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization is seeking an Operational Repairs Planner for an initial temporary contract of 3-6 months in London. This role involves scheduling appointments for repairs, ensuring high productivity, and managing trade staff schedules. Applicants should have experience with scheduling systems and customer service skills. The position offers a negotiable rate based on experience.

Qualifications

• Experience with work scheduling/planning systems, whether ICT or manual.
• Ability to handle customer conflicts in service failures.

Responsibilities

• Schedule appointments with customers for works using technology.
• Plan repairs for first visit completion where applicable.
• Manage trade staff's work schedule for productivity.
• Notify residents of delays or appointment changes.

Skills

Experience of using work scheduling/planning systems

Customer service skills

Job description

Good Afternoon,

I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.

We are looking for an Operational Repairs Planner. This role will be: EN1 3ES

Responsibilities

• Responsible for scheduling all appointments with customers for responsive and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
• To ensure that repairs are planned based on the appropriate time required for the works to be completed, wherever possible on the first visit, excellent understanding of the building processes required.
• To continually manage the trade staff work schedule to maximise and ensure high productivity levels
• To maintain regular outbound calls to residents advising of delays or requirements to reschedule appointments

Requirements

• Experience of using work scheduling/planning systems ICT or manual.
• Customer service skill relating to defusing service failure conflicts.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon