Operational Manager

NHS; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in East Midlands is seeking a full-time Operational Manager to oversee day-to-day operations at their GP practice. The successful candidate will support the Practice Manager and supervise administrative staff, ensuring efficient management and IT integrity. Ideal applicants should have strong communication skills, primary care experience, and demonstrable management capabilities. This role offers a supportive environment focused on personal and professional growth.

Qualifications

• 5+ years of experience in primary care management or similar role.
• Management/supervisory experience is highly desirable.
• Experience with QOF/Enhanced services and previous NHS experience is a plus.

Responsibilities

• Oversee daily operations of the practice.
• Lead all IT-related matters ensuring data integrity.
• Support the Practice Manager in various duties.

Skills

Excellent interpersonal communication skills

Excellent IT skills including SystmOne

Ability to manage complex financial tasks

Ability to work under pressure

Teamwork and problem-solving ability

Resilience

Education

Five GCSE/O levels including Mathematics and English Language at Grade C or above

A level or degree level education, preferably including Mathematics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Due to the promotion of the current post-holder, we are looking to recruit a motivated, enthusiastic and forward-thinking full-time Operational Manager at our busy, but friendly GP practice. This is a key management post, responsible for leading on all day to day aspects of running the practice on behalf of the Practice Manager and GP Partners.

The Operational Manager provides essential support to the Practice Manager and deputises for her during absences. The post-holder has line management responsibility for the data/administration team and works closely with the Reception Manager.

Primary care experience, including supervisory/line management experience is highly desirable. Excellent interpersonal communication skills and a positive approach are key to this role. Excellent IT skills, including experience of SystmOne and associated software and systems are also highly desirable.

About Wellbrook:

• Large and friendly practice team with GPs, ACP, Physician Associate, Clinical Pharmacists and Nursing team
• Excellent Operational and Reception management support
• Excellent and experienced non-clinical/admin, secretarial and reception team
• High QOF achievement
• SystmOne / TPP practice
• Training practice and medical student teaching practice
• Excellent relationships with our local PCN

Main duties of the job

• Day-to-day operational management of the practice, including clinical cover and payroll.
• To lead on all IT related matters within the practice, ensuring integrity of the clinical data base and accurate reporting.
• To provide support and practical assistance to the Practice Manager across a wide range of duties; to deputise as necessary.

Please see attached job description for more detailed information of the role.

About us

WellbrookMedical Centre is a friendly and progressive practice that strives to give thebest possible clinical care for our patients while aiming to maintain a healthywork and home life balance. We are particularly keen to encourage patienteducation and self-management of minor illness and chronic diseases.

Teamwork isexcellent, relationships within the practice are good and turnover of our staffis low. People that join us stay with us. We look for new recruitswho enjoy a busy, challenging but supportive work environment, where we arekeen to encourage personal development and achievement of potential within yourrole.

We arelocated in purpose built premises in Hilton village, approximately 15 minutessouth of Derby, with ample free car parking for staff and patients.

Ourwebsite address is www.wellbrookmedical.co.uk

Job responsibilities

Please see attached Job Description and Person Specification.

Toapply, please click APPLY FOR THIS JOB

Person Specification

Qualifications

• Five GCSE/O levels (or equivalent) including Mathematics and English Language at Grade C or above
• Demonstrable numeracy skills; ability to manage complex financial tasks

Experience

• Excellent IT/word processing skills with a sound practical knowledge of Microsoft Word, Excel and Outlook
• Ability to manage and interpret data; to present information in report/spreadsheet format for the practice
• Excellent communicator; telephone and interpersonal skills
• Ability to take responsibility, work on own initiative and effectively prioritise workload
• Ability to work accurately and effectively under pressure and to meet deadlines
• Ability to handle conflict situations within the practice or outside with assertiveness and professionalism
• Team worker; planning and problem solving ability.
• Resilience
• Flexibility to include occasional evenings and weekends
• Management/supervisory experience
• Primary care experience
• Experience with QOF/Enhanced and PCN services
• Previous NHS experience
• Management training
• A level or degree level education, preferably including Mathematics
• Previous employment in an IT or finance related capacity
• Experience of undertaking staff training/appraisals
• Evidence of recent personal/professional development
• Audit or service review experience
• Experience with CQC inspections
• Health and safety training, knowledge or experience
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.