Operational Lead - UK

Bjak; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services platform is seeking an Operations Lead to oversee the UK operations. This hands-on leadership role involves defining strategies, managing day-to-day operations, and developing a high-performing team. The ideal candidate will have a strong background in operations within tech or fintech environments, and proven leadership skills to drive performance and efficiency. With a focus on team ownership and customer experience, this position offers competitive compensation and growth opportunities.

Benefits

Competitive compensation

Long-term growth opportunities

Flat, no-politics culture

Qualifications

• Strong background in operations in tech or fintech.
• Proven experience leading high-performing teams.
• Hands-on mindset with direct problem-solving ability.

Responsibilities

• Define operational strategies for business growth.
• Ensure smooth daily customer service and internal operations.
• Lead and develop a high-performing operations team.
• Implement process improvements to enhance efficiency.
• Champion customer experience and support functions.
• Oversee company administration and office management.

Skills

Operations management

Team leadership

Problem-solving

Organizational skills

Cross-functional collaboration

Job description

Operations Lead - UK

About BJAK

BJAK is building the next-generation insurance and financial services platform—designed to be radically simple, transparent, and accessible. We are the largest insurance platform in Southeast Asia, operating at scale across the region, and continue to expand into new markets with a strong focus on execution, technology, and measurable outcomes.

About the Role

The Operations Lead – UK owns the operational backbone of BJAK’s UK business. This role is responsible for ensuring that daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.

This is not a P&L role. The Operations Lead partners closely with the Country Managerand leadership teams to translate business objectives into strong execution on the ground.

This is a hands‑on leadership role. You are expected to build systems, lead teams, and step in directly when execution breaks.

What You Will Be Doing

• Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market.
• Run day‑to‑day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.
• Hire, lead, and develop a high‑performing operations and admin team with a strong culture of ownership and accountability.
• Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.
• Champion customer experience by leading the customer support function and stepping in hands‑on during high‑stakes or escalated cases.
• Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.

What You Will Need

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast‑scaling environments
• Proven experience leading operations and admin teams in high‑expectation environments
• Hands‑on mindset with the ability to solve problems directly
• Strong organisational, execution, and problem‑solving skills
• Comfort operating in ambiguity and bringing structure to fast‑moving situations
• Ability to work cross‑functionally and drive execution without formal authority

Why Join BJAK

• Play a critical role in building and scaling BJAK’s UK operations
• Work closely with the Country Manager and leadership teams on execution‑critical priorities
• Real ownership over systems, processes, and team performance
• High‑impact role in a market‑leading, fast‑growing tech platform
• Flat, no‑politics culture that values speed, ownership, and outcomes
• Competitive compensation with long‑term growth opportunities