Operational Housing Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD; Wrexham; On-site; GBP 1,000; Full time

Job summary

A leading housing services provider located in Wrexham is looking for an Operational Manager to oversee a wide range of services within the Property Services. The role encompasses managing Housing Repairs and cyclical maintenance programs, driving efficiency, and supporting decarbonisation initiatives. Candidates should have strong operational management experience within housing maintenance, along with excellent communication and leadership skills. This full-time position offers a competitive salary within the specified range.

Qualifications

• Strong operational management experience within housing maintenance, property services, or repairs environments.
• Experience managing cyclical maintenance, domestic servicing, or specialist maintenance programmes.
• Knowledge of housing disrepair, damp management, and regulatory compliance (including HAVS).

Responsibilities

• Lead the day-to-day operations of Housing Repairs and the DLO repairs function.
• Manage servicing and cyclical works programmes.
• Oversee programmes related to housing disrepair and damp management.

Skills

Strong operational management experience within housing maintenance

Knowledge of housing disrepair and damp management

Strong communication skills

Ability to manage fluctuating workloads

Project management skills

Job description

Job Summary

The Operational Manager (Housing) will be responsible for overseeing a wide range of services within the Property Services portfolio. This includes leading the day-to-day operations of Housing Repairs, the DLO repairs service and servicing/cyclical maintenance programmes. The post holder will focus on improving service efficiency, productivity and resource optimisation while managing fluctuating service demands. The role also includes leading specialist programmes such as cyclical painting, domestic servicing specialist maintenance, housing disrepair damp management, HAVS compliance and out-of-hours response. The post holder will support and lead organisational change across Housing Repairs contributing to a culture of continuous improvement. They will play a key role in supporting decarbonisation initiatives and the wider net-zero agenda within Housing and Assets, working closely with other service leads and contract holders.

Key Duties / Accountabilities

• Lead the day-to-day operations of Housing Repairs and the DLO repairs function.
• Manage servicing and cyclical works programmes including painting, domestic servicing and specialist maintenance.
• Oversee programmes relating to housing disrepair, damp and HAVS management.
• Lead out-of-hours response arrangements and ensure effective service continuity.
• Drive efficiency, productivity and resource optimisation across Property Services.
• Support and lead change management initiatives, maintaining morale and performance through periods of change.
• Promote continuous improvement in service delivery within Housing Repairs.
• Work collaboratively across Housing and Assets Services under a matrix management structure.
• Support decarbonisation initiatives including non-construction projects and net-zero commitments.
• Work closely with the Voids & Decarbonisation Lead and the Investment and Delivery Lead.
• Contribute to organisational strategies that reduce the department's carbon footprint.

Skills / Experience

• Strong operational management experience within housing maintenance, property services or repairs environments.
• Experience managing cyclical maintenance, domestic servicing or specialist maintenance programmes.
• Knowledge of housing disrepair, damp management and regulatory compliance (including HAVS).
• Proven ability to drive service improvement, efficiency and productivity.
• Experience leading teams through organisational change with strong leadership and people‑management skills.
• Ability to work within a matrix management structure across multiple service areas.
• Understanding of decarbonisation and net‑zero initiatives within a housing / asset management context.
• Strong communication, stakeholder management and decision‑making skills.
• Ability to manage fluctuating workloads and service demands effectively.
• Good organisational and planning skills.

Additional Information

Closing date: 05 / 12 / 2025.

Location: Ruthin Road Wrexham LL13 7TU.

Hours: 37 per week.

Required Skills

Strong operational management experience within housing maintenance property services or repairs environments. Experience managing cyclical maintenance domestic servicing or specialist maintenance programmes. Knowledge of housing disrepair damp management and regulatory compliance (including HAVS). Proven ability to drive service improvement efficiency and productivity. Experience leading teams through organisational change with strong leadership and people-management skills. Ability to work within a matrix management structure across multiple service areas. Understanding of decarbonisation and net-zero initiatives within a housing / asset management context. Strong communication stakeholder management and decision-making skills. Ability to manage fluctuating workloads and service demands effectively. Good organisational and planning skills.

Key Skills

• Arabic Speaking
• Marketing & Promotions
• Access Control System
• Apache Tomcat
• BI
• Back Office

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 33 - 33