Operational Governance Manager

Everywhen; United Kingdom; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading UK-based company is seeking a Risk & Compliance professional for a fully remote role. The successful candidate will deliver operational efficiencies and support governance frameworks, requiring strong knowledge of the FCA regulatory environment and relevant operational risk management experience. This position offers a competitive salary and comprehensive benefits including 26 days of holiday and professional development opportunities.

Benefits

26 days holiday entitlement plus bank holidays

Professional development and qualifications support

Pension scheme

Employee Assistance support

Discounted corporate perks

Paid volunteering day

Charity fundraising support

Qualifications

• Good technical and working knowledge of the FCA regulatory regimes, ideally within an insurance market.
• Broad knowledge and application of contract law in relation to business and related agreements.
• Experience within operational risk management, change management, risk management or governance roles.
• Background in process improvement.

Responsibilities

• Support the delivery of operational efficiencies and ensure policies are documented.
• Manage and monitor member onboarding activity.
• Conduct monitoring and reporting activities related to internal business and member risks.
• Provide regular reporting on Operational Governance and Risk information.

Skills

Good technical knowledge of FCA regulatory regimes

Strong relationship building skills

Attention to detail

Communication skills

Time management skills

Process improvement background

Job description

Purpose of the Role

This exciting remote based opportunity has arisen to join our growing Bravo Network Operations Team.

This middle management opportunity will support the Operations and Governance Lead with the delivery of operational and governance framework in line with regulatory/contractual requirements and Platform policy/procedures.

Some travel will be required with occasional overnight stays so willingness to travel to our Harrogate, Leeds and London offices is necessary.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:

• Support the delivery of operational efficiencies, ensuring policy and processes are documented, interface with each other and relevant systems and are reviewed at least annually.
• Support the business by logging, reviewing and approving documentation/business requests as required (for example financial promotions, due diligence activities, internal policy and process).
• Support the due diligence activities in relation to member and other third-party relationships.
• Manage and monitor member onboarding activity.
• Conduct monitoring and regular reporting activities to meet Platform Business Standards and Bravo requirements in relation to internal business and member risk(s).
• Undertake trend analyses, liaising with colleagues to ensure remedial action is monitored through to implementation.
• Regular reporting of agreed Operational Governance and Risk information. Escalation of urgent issues or concerns as circumstances dictate.

Qualifications and Experience

• Good technical and working knowledge of the FCA regulatory regimes, ideally within an insurance market but wider financial services experience considered.
• Broad knowledge and application of contract law in relation to business and related agreements.
• Experience within operational risk management, change management, risk management or governance roles within General Insurance.
• Background in process improvement.

This is an opportunity for an individual with good technical knowledge and experience of the FCA regulatory environment together with strong relationship building, attention to detail, communication and time management skills. You will need to be an organised, proactive team player who is creative in finding solutions and is able to challenge stakeholders at all levels on regulatory matters.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour Employee Assistance support for you and your family's physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page

Department Other Head Office / Central Services

Role Risk & Compliance

Locations Homebased Remote

Status Fully Remote

Employment Types Fixed Term Contract, Full Time

Salary Up to £60k pa

Job Reference 345076