Operational Delivery Manager

London Ambulance Service NHS Trust; London; On-site; GBP 65,000 - 80,000; Full time

Job summary

A public health service organization is seeking an Operational Delivery Manager to oversee and improve the Make Ready services, ensuring high standards in operational delivery. The ideal candidate will lead a team, engage with stakeholders, and drive strategic goals aligned with organizational objectives. Strong analytical and problem-solving skills are essential for success in this role.

Qualifications

• Proven ability to interpret complex data.
• Experience in leading and managing teams.
• Strong communication skills with stakeholders.

Responsibilities

• Lead and manage a team of sector managers for make ready operations.
• Develop business cases analysis for operational improvements.
• Ensure adherence to policies and translate strategic directives.

Skills

Analytical skills

Leadership

Stakeholder engagement

Operational management

Problem-solving

Job description

Overview

The Operational Delivery Manager (OPM) is the member of the senior leadership team.

The role of the ODM is to be responsible for the delivery of the complete Make Ready services in order to support Trust ambulance operational performance and the delivery of high quality patient care.

With responsibility for the whole of the make ready operations; the post holders will help shape strategic direction; execute improvements and developments and be accountable for the performance, financial and quality standards for the service.

As a senior manager, and reporting directly to the General Manager of Make Ready, the post holders will be seen as the subject matter expert for MR operational delivery for both internal and external stakeholders at all levels.

The ODM post-holders will deputise for the General Manager as required.

The post-holders will have the strategic vision of the make ready services and to demonstrate to all a clear vision of the future for make ready. They will lead the development of the department against a background of changing demands, Make Ready in sourced objectives and Trust needs, whilst improving standards and performance of overall services together with ensuring the department delivers value for money.

Responsibilities

• The ODM is accountable for leading and managing a team of Sector managers and the responsible for the associated make ready operational management and front line teams and their performance and productivity standards.
• The ODM will lead innovative development of tailored policies and services (such as ambulance make ready and movements, ambulance kit guide, refueling, vehicle cleaning, hubs medical equipment availability, medical equipment collection from A&E hospitals, stock management ) collaborating across teams to optimise service delivery aligned with departmental goals.
• Proactively engaging with stakeholders, including clinical and operational teams, the ODM ensures policies and services are responsive to dynamic change while aligning with trust objectives.
• The ODM's pivotal role involves driving policy implementation, translating strategic directives into actionable plans, and ensuring adherence to guidelines, fostering compliance and continuous improvement.
• Responsible for the development of Business cases in conjunction with Trust leadership teams incorporating analysis of highly complex operational data/statistics.
• Numerate with strong analytical and problem solving skills. Proven ability to interpret highly complex data and high levels of concentration.
• Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
  Our care - delivering outstanding emergency and urgent care whenever and wherever needed.
  Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  Our London - using our unique pan-London position to contribute to improving the health of the capital.
  To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.