OOH Shift Leader: Drive Service Delivery Excellence

Serco; Hatfield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global service provider is hiring an OOH Shift Team Leader to lead a dedicated team focused on delivering essential services to vulnerable communities across the UK. This full-time role involves managing operations related to accommodation, transport, and maintenance to ensure high standards and compliance with contractual obligations. The position also promises career development in a supportive environment, making a significant impact on service delivery.

Benefits

Pension – up to 6%

Employee Assistance Programme

Diversity and inclusion initiatives

Discounts through Serco benefits portal

Qualifications

• Experience in managing a high-performing team.
• Passion for solving complex challenges and driving standards.
• Ability to liaise with multiple stakeholders for operational efficiency.

Responsibilities

• Oversee a team of four OOH Coordinators.
• Coordinate critical service areas including accommodation and transport.
• Manage repair requests and ensure legal compliance.

Skills

Leadership

Operational excellence

Team management

Problem-solving

Job description

A leading global service provider is hiring an OOH Shift Team Leader to lead a dedicated team focused on delivering essential services to vulnerable communities across the UK. This full-time role involves managing operations related to accommodation, transport, and maintenance to ensure high standards and compliance with contractual obligations. The position also promises career development in a supportive environment, making a significant impact on service delivery.