Onsite & Remote IT Field Technician

Apogee; Northampton, Leicester, Peterborough; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Life assurance 4 x salary

Staff Reward Scheme

Enhanced DBS checks

Job summary

Apogee is seeking a hands-on Field Service Technician to join our Managed Desktop Services team across Northampton, Leicester and Peterborough. You will diagnose, repair and maintain laptops, desktops, RPOS systems and related hardware, splitting your time between onsite visits and remote support to keep customer systems running smoothly.

The role emphasizes first-time fixes, clear guidance to users, and adherence to data protection and security procedures in a service-led environment.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
• Installing, configuring, and maintaining operating systems including Windows and other common platforms.
• Supporting users onsite and remotely, providing clear and practical guidance.
• Carrying out repairs, component replacements, and system upgrades.
• Troubleshooting printers, connectivity issues, and RPOS hardware.
• Completing accurate job records, service notes, and repair documentation.
• Following data protection, backup, and security procedures.
• Escalating more complex issues when required.
• Maintaining high standards of customer service and communication.
• Keeping up to date with hardware tools, technologies, and repair methods.

Skills

Laptop repair

PC hardware

Windows OS

Diagnostics

Customer service

Independent work

Tools

Diagnostic tools

Job description

Apogee is seeking a hands-on Field Service Technician to join our Managed Desktop Services team across Northampton, Leicester and Peterborough. You will diagnose, repair and maintain laptops, desktops, RPOS systems and related hardware, splitting your time between onsite visits and remote support to keep customer systems running smoothly.

The role emphasizes first-time fixes, clear guidance to users, and adherence to data protection and security procedures in a service-led environment.