IT Field Technician — On‑Site & Remote Support

Apogee Corporation; Lancashire; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Holiday purchase scheme

Enhanced family benefits

2 paid days off for volunteering

Staff reward scheme

Pension scheme

Life assurance 4 x salary

Professional development sponsorship

Employee assistance programme

Mental health support

Job summary

Apogee Corporation is seeking an IT Field Technician to join the Managed Desktop Services team. The role involves diagnosing and repairing laptops, desktops, and related hardware, with a mix of on-site visits and remote support to keep systems running smoothly.

You will install and configure operating systems, troubleshoot hardware and software faults, document repair work, and maintain a high standard of customer service while adhering to data protection and security procedures.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Full, clean driving licence.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

Skills

Laptop/PC hardware repair

Hardware & OS knowledge

Diagnostic tools

Troubleshooting networking

Communication & customer service

Independent work

Driving licence

Job description

Apogee Corporation is seeking an IT Field Technician to join the Managed Desktop Services team. The role involves diagnosing and repairing laptops, desktops, and related hardware, with a mix of on-site visits and remote support to keep systems running smoothly.

You will install and configure operating systems, troubleshoot hardware and software faults, document repair work, and maintain a high standard of customer service while adhering to data protection and security procedures.