Onsite IT Field Technician: Hardware & Remote Support

Apogee Corporation; Chelmsford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

33 days holiday including bankholidays

Holiday purchase scheme

Enhanced family benefits

Volunteer days

Pension

Life assurance 4x salary

Professional development sponsorship

Employee assistance programme

Mental health support

Cycle2work

Gym discounts

Eye care

Social events

HP employee discounts

Mobile discounts

Job summary

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair, and maintain laptops, desktops, RPOS systems, and related hardware while splitting time between onsite visits and remote support.

You’ll work in a service-led environment where quality, communication, and first-time fix are valued. A typical pattern is Mon–Fri, 08:30–17:30, with a lunch break. DBS and SC clearance checks apply.

Qualifications

• For this role you must have proven experience in laptop or PC hardware repair or IT support.
• You should have a good understanding of hardware, software and operating systems (Windows essential; macOS/Linux beneficial).
• Experience with diagnostic tools and fault-finding techniques is required.
• Excellent troubleshooting abilities across hardware and basic networking issues are needed.
• Strong communication and customer service skills are important.
• A full, clean driving licence is required.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripherals.
• Install, configure, and maintain operating systems including Windows and other platforms.
• Support users onsite and remotely with clear, practical guidance.
• Carry out repairs, component replacements, and system upgrades.
• Troubleshoot printers, connectivity issues, and RPOS hardware.
• Complete accurate job records, service notes and repair documentation.
• Follow data protection, backup, and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with hardware tools, technologies and repair methods.

Skills

Laptop hardware repair

IT support

Windows OS

macOS/Linux knowledge

Diagnostic tools

Networking basics

Customer service

Driving licence

Tools

Diagnostic tools

Job description

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair, and maintain laptops, desktops, RPOS systems, and related hardware while splitting time between onsite visits and remote support.

You’ll work in a service-led environment where quality, communication, and first-time fix are valued. A typical pattern is Mon–Fri, 08:30–17:30, with a lunch break. DBS and SC clearance checks apply.