IT Field Technician - Onsite & Remote Support

Apogee; Greater London; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank

Enhanced family friendly benefits (m)

2 paid days off per year for voluntary

Staff Reward Scheme

Life assurance 4 x salary

Professional development sponsorship

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP Employee discount programmes

Job summary

Apogee is seeking an IT Field Technician to join our Managed Desktop Services team in the UK. The role involves diagnosing, repairing, and maintaining laptops, desktops, and related hardware, with time split between onsite visits and remote support.

You will work in a service-led environment where quality and first-time fixes matter, handling OS installs, troubleshooting, and documentation while upholding data protection and security procedures. DBS and SC clearance are required.

Qualifications

• Proven experience in laptop or PC hardware repair.
• Strong understanding of hardware, software, and operating systems (Windows essential; macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking.
• Strong communication and customer service skills.
• Ability to work independently and manage workload.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
• Installing, configuring, and maintaining operating systems including Windows and other common platforms.
• Supporting users onsite and remotely, providing clear and practical guidance.
• Carrying out repairs, component replacements, and system upgrades.
• Troubleshooting printers, connectivity issues, and RPOS hardware.
• Completing accurate job records, service notes, and repair documentation.
• Following data protection, backup, and security procedures.
• Escalating more complex issues when required.
• Maintaining high standards of customer service and communication.
• Keeping up to date with hardware tools, technologies, and repair methods.

Skills

Laptop repair

Hardware & OS

Diagnostics tools

Troubleshooting

Networking basics

Communication skills

Independent worker

Job description

Apogee is seeking an IT Field Technician to join our Managed Desktop Services team in the UK. The role involves diagnosing, repairing, and maintaining laptops, desktops, and related hardware, with time split between onsite visits and remote support.

You will work in a service-led environment where quality and first-time fixes matter, handling OS installs, troubleshooting, and documentation while upholding data protection and security procedures. DBS and SC clearance are required.