Field IT Technician – Onsite & Remote Support

Apogee Corporation; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Holiday purchase scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional developm.

Job summary

Apogee Corporation in the UK is seeking an IT Field Technician to join the Managed Desktop Services team, providing hands-on hardware support, diagnosing faults, and maintaining laptops, desktops, and RPOS systems through a mix of onsite visits and remote assistance.

The role requires strong Windows knowledge, good hardware and software understanding, effective troubleshooting, and excellent customer service.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows essential, macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Full, clean driving licence.
• We value candidates with AI literacy and curiosity about technology.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripherals.
• Install, configure, and maintain operating systems including Windows and other common platforms.
• Support users onsite and remotely with clear, practical guidance.
• Carry out repairs, component replacements, and system upgrades.
• Troubleshoot printers, connectivity issues, and RPOS hardware.
• Complete accurate job records, service notes, and repair documentation.
• Follow data protection, backup, and security procedures.
• Escalate more complex issues as needed.
• Maintain high standards of customer service and communication.
• Stay updated with hardware tools, technologies, and repair methods.

Skills

Hardware repair

Windows OS

Diagnostics

Troubleshooting

Customer service

Driving licence

Job description

Apogee Corporation in the UK is seeking an IT Field Technician to join the Managed Desktop Services team, providing hands-on hardware support, diagnosing faults, and maintaining laptops, desktops, and RPOS systems through a mix of onsite visits and remote assistance.

The role requires strong Windows knowledge, good hardware and software understanding, effective troubleshooting, and excellent customer service.