Hybrid IT Field Technician - Onsite & Remote Support

Apogee Corporation; Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Apogee Corporation is seeking a proactive Field Service Technician to support Birmingham and Stoke. The role involves diagnosing and repairing laptops, desktops, and peripheral devices, with a mix of on-site visits and remote support to keep customer systems running smoothly.

You will install and maintain operating systems, troubleshoot hardware and software faults, and provide clear guidance to users. DBS checks and SC clearance are required, reflecting the security-sensitive environment.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows essential; macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Value AI literacy and curiosity about technology.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices.
• Install, configure, and maintain operating systems including Windows and other platforms.
• Support users onsite and remotely, providing clear and practical guidance.
• Carry out repairs, component replacements, and system upgrades.
• Troubleshoot printers, connectivity issues, and RPOS hardware.
• Complete accurate job records, service notes, and repair documentation.
• Follow data protection, backup, and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with hardware tools, technologies, and repair methods.

Skills

Laptop hardware repair

IT support

Diagnostic tools

Troubleshooting

Communication skills

Independent work

AI literacy

Job description

Apogee Corporation is seeking a proactive Field Service Technician to support Birmingham and Stoke. The role involves diagnosing and repairing laptops, desktops, and peripheral devices, with a mix of on-site visits and remote support to keep customer systems running smoothly.

You will install and maintain operating systems, troubleshoot hardware and software faults, and provide clear guidance to users. DBS checks and SC clearance are required, reflecting the security-sensitive environment.